I booked a room online for me and 3 friends for a shopping trip. When we arrived, the clerk gave us the key and followed us to the room. He knocked on the door and when he saw it was occupied, he informed us it had been overbooked and the room was already taken. We went back to the desk, and told us the only room available with 2 beds was smoking. We went to see it, but there was an odor and we did not want a smoking room due to allergies and one person was pregnant. Went back to the desk, told us the only other available was a king bed w/couch. We went to the room, but it was just one full bed and no couch. Went back to the desk and asked to transfer to another hotel. Sent us to the Drury Inn at no extra charge. It was very nice, clean, and very professional staff.
- Holiday Inn Middletown
- Middletown Holiday Inn
