It was a horrible i reseverd my room 1 month in advance and when i got there they had no record of it then they gave me a smoking room. Kids ran up and down the halls all nite long there was a fight i the room next to us who turned out to be hotel employees.Never do it again

Without a doubt, one of the worst places we've ever stayed. I reserved 2 non-smoking rooms 3 weeks prior to visit. One with 2 double beds and one with a king bed. Went to check in at 3:00 and the rooms were not ready yet. Went back later and found out they had given the king away. Rooms were stinky and dirty. Pillows, wastebaskets and ice buckets missing. Since they had ashtrays and a stench they were certainly not non-smoking. Fire alarms went off at 12:30. Smoke alarm in room went off at 3:30 due to old battery. Screens were missing on the windows. Continental breakfast consisted of 1 bagel and 3 danish rolls. They claimed they ran out because of being overbooked. They charged us more than agreed and refused to reduce the amount or make it right. We are now filing with our bank and credit card company to refute the charges.

Not clean , out dated , did I mention not clean

I had recalled and trusted Best Western to be a step above and booked over the Internet. Not the case, here. The first room I was put in was in a completely dark section of the hall (1 or 2 lights out). Inside, I found that there was a loud buzzing/humming above the bed...strong enough that the wall vibrated. Checking the map, I found I was next to housekeeping and there must have been a freezer or something on that wall...horrible. When I called the desk they moved me without incident.
Next room was better, but the clock radio only worked as a clock...neither the radio nor the alarm worked. I left after one night, although booked for two.