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Cincinnati Marriott Northeast – reviews, photos

3.5 of 5
9664 Mason Montgomery Road, Mason, OH 45040
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Cincinnati Marriott Northeast
Ranked #4 of 19 hotels in Mason
4.0 of 5 stars 62 Reviews
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62 reviews from our community

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Date Rating
Canonsburg, Pennsylvania
Senior Contributor
26 reviews 26 reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
“Very Comfortable Beds and Attentive Staff”
5 of 5 stars Reviewed 26 January 2012

I only stayed one night, but I slept better than I usually do in a hotel due to the extremely comfortable bed. The staff was very attentive on check in and when I had questions. The gym had a nice selection of cardio equipment. The software in the businesss center should be updated, as the computers are only running Microsoft's 2003 editions. Overall I enjoyed this stay!

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask G H about Cincinnati Marriott Northeast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dlanterman, General Manager at Cincinnati Marriott Northeast, responded to this review
28 February 2012
Thank you so much. Our Marriott is ranked within the top 5 Marriott's in North America in Customer Service. We were the recipient of the Marriott Spirit to Serve Award for 2010 (2011 awards are announced next month). Each and every team members #1 responsibility is to serve you. I cannot thank you enough for sharing your comments. Your feedback has been provided to all 115 team members.

I know you have a choice of hotels when you travel. Your business is important. Please feel free to contact me directly - anytime.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shrewsbury, MA
Top Contributor
63 reviews 63 reviews
Reviews in 27 cities Reviews in 27 cities
82 helpful votes 82 helpful votes
“What you expect from a Marriott”
3 of 5 stars Reviewed 22 January 2012

Had a two night stay at the Cincinnati Marriott Northeast, which is actually in Mason, Ohio.

Typical Marriott experience for the most part. Room was what I expected, amenities were what I expected, as was the food.

The staff was very friendly, and helpful with a suggestion for dinner. There is also a small Starbucks cafe in the lobby, which makes morning coffee very easy.

The hotel also has a small indoor pool, and a small exercise room, with treadmills etc. Business facilities were also on par with most Marriotts I have stayed at.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask CosmoKitty24 about Cincinnati Marriott Northeast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Middle England
Top Contributor
67 reviews 67 reviews
Reviews in 45 cities Reviews in 45 cities
25 helpful votes 25 helpful votes
“Better than Average, though not Very Good”
3 of 5 stars Reviewed 14 November 2011

Stayed here for what seems like forever last month, for work. I haven't been here for over 6 years, and it hasn't changed a bit. Same slippery floors in reception, same too high reception desk that has you eye to eye with the decolletage of the receptionist.

Staff are always very friendly and helpful, and even the maintenance guy I met in the left asked how my stay was, and thanks for staying with us. Plus points - when I checked in, my Marriott loyalty requests had been logged, so I had a nice quiet room on a high floor, and foam pillows. I must remember to ask them to take away the Tempur foam mattress topper, as I find them most uncomfortable, as they radiate heat.

Like I said, my room was nice and quiet, once I switched off the heating. They have flat screen tellies now - it took me a day to work out that to get regular TV, just press the channel number.

My company gets a free wifi deal, which is just as well, cos' it's $10 a day - outrageous.

Colour scheme in the M leaves a lot to be desired, but it's not offensive. Sheets were clean, no suspicious smudges on the carpet. The curtains didn't meet the ceiling, and it seems someone of my ilk has been in this room before, as they had tried to tape the curtain to the wall to cut out the light which streams in from Biggs across the car park. Sadly, the tape wasn't up good enough. Bathroom was a good size, hairdryer was up to the job and didn't leave my hair a static frizz either. Unfortunately no cosmetic mirror, which meant using the one on the front of the wardrobe. Lots of clean towels every day. The coffee maker is located in the bathroom, and whilst the cups and coffee were replaced every day, there are only 2 weeny tubs of fake milk and stirrers often didn't get replaced. The M doesnt provide a fridge, though I think they will if you ask.

Thumbs up to the Starbucks in the lobby which replaced that dreadful filter stuff they used to have. It also means I didnt have to fork out for breakfast I didnt really need, or want.

I ate in the River City Grille a couple of times in the evening, which is a fairly soul destroying experience when you're on your own. Take a good book, and a sweater. It isn't warm. The menu is limited, which is probably down to the amount of competition they have in the locality these days. Though I wouldnt call Applebees competition anymore. And whatever you do, keep your room key as far away from your Kindle as possible, because it will demagnetise it, which is a trifle embarrassing to realise when you've done it three nights in a row.

The bar stools are uncomfortable, and sitting at the bar means sitting in the dark. The high tables around the bar seem a better bet, if you like to see what you're eating. Service is enthusiastic, but I cannot quite understand why it takes 4 people to man the entrance to an evidently empty restaruant, leaving one poor over-worked lad at the bar, when clearly he could do with a hand. And this wasnt a one off - it was a regular event. And I really don't get why they don't redesign the lobby so that you dont have to either walk the entire circumferance to get to the bar, or walk through the seating area.

Everytime I visit the M, I take my swimming costume, and never yet have I managed to get it wet. The only chance I had this time, it was over-run with the offspring of the National Ohio Guard, and they were having a fine time, so I let them get on with it. They deserve it more than me, and I had work to do. But nobody I know has ever had any complaints about the leisure facilities.

Will I stay here again? Not sure. There is now a Hilton, a Hyatt and a Holiday Inn just half a mile up the road; whilst they don't have such big restaurants, they are on the same side of the road as an awful lot of eateries.

Room Tip: Rooms facing Biggs will be quietist, but brightest. Rooms on the opposite side of th hotel will fac...
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  • Stayed October 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tunbridge Wells
Senior Contributor
34 reviews 34 reviews
Reviews in 28 cities Reviews in 28 cities
18 helpful votes 18 helpful votes
“Typical low level hotel - but a good one”
4 of 5 stars Reviewed 5 October 2011

Whenever I go to a low level hilton or marriott they lways feel the same. They all seem to be based on the same design so I never get too excited. This was as to be expected. same-same. Typical lobby, bar, rooms, all very generic.

That being said. The staff were exceptionally helpful. service really was excellent. I was very impressed. Bar was nice, the bar staff are efficient and take care of you. breakfast was good, bar snacks were fine.

Hence 4 rather than 3 stars from me.

Location is again standard affair, surrounded by plastic restaurants and some larger chain stores.

Very good for what it is. you will need a car.

  • Stayed September 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask dwnfallen about Cincinnati Marriott Northeast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Extremelly nice service”
5 of 5 stars Reviewed 18 September 2011

Very nice service hotel. I for got that in some places the guest is the boss :-)
Very clean, confortable and handy gym, swimming pool, restaurant, close to supermarket and shopping area, wi fii, and there is even a small starbuck's at the hotel.

If needed I will come back

Room Tip: I think overall all are the same, 6th floor is special, I thinkg for the reward members
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  • Stayed September 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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Ask Maria D about Cincinnati Marriott Northeast
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Additional Information about Cincinnati Marriott Northeast

  • Marriott Mason
  • Marriott Hotel Mason
  • Mason Marriott
Address: 9664 Mason Montgomery Road, Mason, OH 45040
Price range (per night):* INR8,850 - 13,666

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