We were on our way home from TN to NY and Mansfield was close to the middle and a perfect resting point. I guess there were a lot of motorcycles races, car shows, etc. in the area and there were few rooms left anywhere. We travel from east to west fairly often and have experienced the OHIO room draught before. I suggest that you plan far ahead if you're looking for an overnight during the summer in this area. We've decided that we're better off staying in one of the larger cities in OH...Columbus, preferably.

So this hotel was pretty much horrible. Kind of stinky, torn sheets, broken door frames...enough stuff was wrong that we slept in our clothes and left at 4 a.m. We are kind of particular about our lodgings, but also open to hotels that are a bit shabby, but seem clean and safe. This one was definitely on the edge. I have to say that the desk clerk was totally on her own...essentially running the hotel alone...she was great and we appreciate her efforts, but we will never stay here again.

Friendly staff and very clean property. Very good for the value - I highly recommend for you stay at this place don't be fool by the brand. Best Western has changed its image in last couple of years.

We were very happy with this hotel. The room was clean, carpet clean. The pool area is beautiful, the pool towels were kind of small but thats ok. The complimentary breakfast is really good, it had eggs, sausage, waffles and assorted pastries with coffee, tea & juice. They take dogs, they had a cute little bag of treats for our dog. I would definately stay here again. Very nice clean place with friendly staff.

In marketing, the Customer Value Proposition is defined as the sum of benefits promised to a customer by a vendor.

I was in Mansfield for a single night for a family reunion. I knew we would be rolling in late and out early. If I'm spending just 11 hours in a hotel, I really just want a value.

I looked at the La Quinta next door, but it was booked. The Hampton across the street was $145 out the door. The other hotels at this interchange are a notch down, a Super 8 and a Travelodge.

I decided to try the Best Western for $88 out the door. After all, that extra $57 goes a long way toward my next tank of gas.

Is the Best Western brand new? Of course not...read through the old reviews, this hotel started life as a now-defunct AmeriHost Inn, and has its signature huge two-story wood-beamed pool area.

It's been completely refurbished. The only deficiency I could find was the parking lot could use paved. After the friendly check-in, this place had all the amenities I would expect at a Hampton: indoor pool, breakfast (small area, four tables), hair dryer, micro/fridge, in-room coffee, interior corridors, safe and iron/ironing board). The room was very clean, had new bedspreads, everything worked and the bathroom was spotless.

This place is just a touch rough around the edges, and maybe Hampton would have conditioner along with the shampoo, but nothing that's worth $57 more.