I stay at this hotel alot over the past few years. I appreciate as a customer the new changes to the hotel such as the new carpet and lobby lounge. However, staff seems lost and uninterested in my last two stays. Used to be greeted with warm smiles, not the case anylonger. My colleagues all have noticed as well as with all the NEW competition like the new Hilton in Mason, maybe not of the best time for personnel changes.
For a old hotel it has been kept up well and you get beat the location, but I have already made a reservation for another property for my next trip.

Overall very comfortable HGI though I wish Hilton would somehow note HGI's that were HGI's from the start versus the other hotels they pimp out as HGI . Definetly a facelifted hotel though the place was remodeled in 2009 2H. HGI needs to fix little things like doors catching on new carpet and please take down a wall and double the size of the work out room.

Loved the Loveland/Remington area. I drove to Montgomery Inn on back roads for dinner and the drive through Remmington was a nice change of pace if you like driving through older wooded comunities (lots of horses) and not always being bombarded with tons of retail as ofetn the case when I business travel.

Definetly will return to this property unless I can find a HGI in Montgomery. That is a community wirth checking out. Nice old main street with new shops, albeit some major chains like Starbucks. The Montomergy Inn is top notch and very comfortable for sol travelers who dont want to be left on table for one row.

I stay at this hotel frequently since it's close to where I work and my company has a preferred rate here. If it wasn't required, I would have never stayed here after the first night. Unfortunately, I've logged more than 50 stays in this hotel.

My issues (and surprisingly, two compliments):

1. While the lobby is nice, the rest of the hotel is shabby. They recently replaced the carpet and wall paper in the hallway so it looks a bit newer.
2. The hotel still allows smokers. HELLO it's 2009 - haven't we heard of the Clean Air Act. The hotel does have smoking and non-smoking rooms, however it's still in the same hallway and the non-smoking rooms aren't true non-smoking. When the smoking rooms are all booked, they let smokers stay and smoke in the non-smoking rooms. This hotel perpetually smells like stale bar air - even if I don't wear all the clothes I bring with me, I still have to wash everything when I get home since they smell like stale bar air. The last time I stayed here, the smell of smoke in my non-smoking room was so overpowering, that my eyes were watering, the sheets were permeated with the stench - I actually considered taking the blanket outside and sleeping in my car.
3. The coffee sucks. Marriott actually has good coffee, but the HGI is terrible - tastes like old dishwater.
4. Breakfast buffet is actually pretty good.
5. Lobby is always freezing. Winter, spring, summer - you'd think they'd get the hint when people are in the lobby wearing coats.
6. Staff is nice.
7. Gym is shabby/outdated, but they do give you free passes to the personal training gym down the road which is really nice.

I could have given them 1 star, but the offsite gym and buffet saved them. If the smoking issue didn't exist and the coffee was good I might even give them 3 stars or 4 stars.

My kids could not eat free even when I showed them the statement on the reservation site. They said it did not apply to this hotel. What does apply is that I have another week in cinci this summer and will not be staying here. Nothing around this hotel as well.