We got a great deal through Hot wire- a rare occurrence where we were able to actually SEE the hotel and select the room type . We opted to ‘upgrade’ to the Executive Level King , which included a sumptuous full service breakfast buffet each morning and a glass of wine or beer plus an appetizer for each of us for the evening. ( We’d have paid the $10.95 pp otherwise; it really was one of the best breakfast buffets we’ve had.) Normally, there is a concierge room on that floor for this service, but ot was closed for some reason that week. Worked out well, as we simply dined in Shulas 2 downstairs instead. I was treated with respect at check in, which was friendly, smooth and pleasant. Yes, the cookies are yummy too! The room was really nice, well laid out, roomy well appointed and very clean. There was bottled water and really good Wolfgang Puck Coffee and Earl Gray Tea. The next day, we asked for, and received a fridge for the room.
Our housekeeper, Becca, was wonderful. The room was kept spotless.
There were two other couples arriving ( for a funeral) at different days, so having the Shulas 2 full service restaurant and lounge there made it very pleasant for us to meet for conversation and meals. Several different dining areas was a nice option too, offering fireplace or window seating with TV’s for the sports games , etc. ( Especially in the lounge area)
Now, I WILL confirm that previous negative reviews about the location of electrical plugs are true.
It was addressed somewhat in our room by adding a 6 way plug, but the outlet for the bedside lamp was located behind the headboard. The plug had apparently come loose, and not wanting to bother having someone come up, I had to move the bed and headboard in order to get to it to put it back in. I should have called down, I suppose. Not a big deal, but showed a bit of a lack of planning when they did the renovations (which were quite nice).
The bed and pillows were very comfortable, the bath towels fluffy and luxurious and the soap and shampoos quite nice. The lobby area was comfortable too; one are with a fireplace, the other with a large screen TV.
Overall, a very nice stay. Don't understand the other negative reviews, as we encountered attentive service and had a good nights rest each night. This is a full service hotel , convenient location with meeting rooms, convention and banquet facilities, pool and gym.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 January 2012
Thank you for your review regarding your recent stay with us! We are delighted that you enjoyed your stay while here in Independence, Ohio, even under the circumstances of your travel. We will be certain to let Becca know of your comments on her housekeeping service, and though we are aware of the plug location issue, we are actively working on a way to correct that in our rooms. We look forward to having you as a guest again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC