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Homewood Suites by Hilton Columbus Hilliard – reviews, photos

3.0 of 5
3841 Park Mill Run Drive, Hilliard, OH 43026
Hotel amenities
Homewood Suites by Hilton Columbus Hilliard
Ranked #2 of 5 hotels in Hilliard
3.5 of 5 stars 27 Reviews
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27 reviews from our community

    Trip type
Traveller rating
    5
    11
    4
    3
    4
Date Rating
Akron, Ohio
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Nice hotel, but the bed was extremely uncomfortable.”
4 of 5 stars Reviewed 21 February 2011

We stayed at this hotel after a day with the kids at COSI. We could have made the 2 hour trip back home, but wanted a weekend away that included allowing the kids to swim in the indoor pool. We had done this last year, and stayed at the Hampton Inn Polaris, but their queen suites were already booked. The Homewood Suites Hilliard was clean, the staff was friendly, the free breakfast was adequate, and our 2 bedroom king suite was a good value ($134). The only issue was the beds - they were so uncomfortable! - they were too soft, to the point where I felt like I was going to fall off the bed if I was near the edge. We have stayed at many Hampton Inns (a Hilton property like Homewood), and always find the beds to be extremely comfortable. Had the beds been comfortable, I would have rated this hotel "Excellent". Unfortunately, because of the beds, we will not go back.

  • Stayed February 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColumbusHWS_GM, Manager at Homewood Suites by Hilton Columbus Hilliard, responded to this review
28 February 2011
Thanks for the feedback regarding your recent stay! I'm very happy to see that overall you enjoyed your stay with us with the exception of the comfort of our beds. I hope you still enjoyed your time at COSI with your family! I'm sorry that we weren't able to provide exceptional service for your entire stay and hope to see you again in the future!

Best Wishes,

Jim, GM
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Nanticoke, Pennsylvania
Contributor
17 reviews 17 reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“Great stay!!”
4 of 5 stars Reviewed 18 November 2010

I recently traveled with my boyfriend and a group of 4 friends (and my dog!) to Columbus to watch our Alma Mater play OSU. We rented 2 suites and could not have had a more pleasant stay!!

The suites were spacious and very clean. I cannot tell you how helpful it was to have a full refrigerator, microwave and stove top. It made cooking and storing tailgating food a breeze! Everyone at the front desk were so helpful and accommodating. They were quick and happy to give directions and taxi recommendations. The breakfast staff were friendly and the food was always stocked and fresh! We didn't use the indoor pool and jacuzzi, but although it was small, it looked like it would do the trick! It's not like people travel to Ohio to stay in a beach-like resort! ;)

The beds were super comfy and our rooms were quiet. The staff was nice enough to accommodate our request to keep our two rooms fairly close to each other - def a bonus!! Not to mention, they are pet friendly, so I didn't have to leave my little guy at home.

I don't know if I'll ever be in the Columbus area again, but if I am, I will without a doubt stay at the Homewood Suites in Hilliard. Had an awesome stay... thanks!!!

  • Stayed November 2010, travelled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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ColumbusHWS_GM, General Manager at Homewood Suites by Hilton Columbus Hilliard, responded to this review
21 November 2010
Thank you very much for your response regarding your stay at my property. I appreciate your kind words and look forward to sharing them with my staff during our daily meeting! It's our intent to make sure that ever guest is treated as if they're the most important guest in house at all times.

We look forward to the opportunity to take great care of you again in the future if you're back in our area. Have a wonderful week!

Best Wishes!

Jim, GM
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Canton, Ohio
1 review
“My Home Away From Home!!!”
5 of 5 stars Reviewed 28 September 2010

I travel to Columbus frequently for business and will not stay anywhere else!! The staff is so incredibly friendly and helpful and remembers me by name! I recently spent five continous weeks here and could not have had a better experience. My room was clean, the bedding comfortable, the linens new and crisp. The shower head was adjustable, water pressure was amazing and all the marble in the bathroom and dressing area was very elegant.

I really appreciated the free hot breakfast in the mornings as well as the free dinners Monday through Thursday evenings. The hostess, Tamara, is so friendly and attentive to my needs and requests. On days dinner was not served, I was able to cook in my suite and had all the tools needed to prepare a simple meal. The full sized refrigerator with ice maker was a blessing!! No need to haul ice buckets in the middle of the night. The area is just chock full off fast food and fine dining restaurants and there are plenty of shopping areas nearby.

I agree with one reviewer that the internet service was slow, but it is free and WIRELESS. I hate staying somewhere where I am tethered to a cord!

The thing I loved most of all was that I could close the door to the bedroom and not feel like I was in a hotel room. I felt like I was at HOME!!

Will I stay here again? You bet! I hope you will too!!!

  • Stayed September 2010, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColumbusHWS_GM, General Manager at Homewood Suites by Hilton Columbus Hilliard, responded to this review
21 November 2010
Thank you very much for your feedback regarding your stay with us. It's my goal to create the feeling that this is your "home away from home" and I'm glad to see that you've felt that while staying with us! I wish you all the best with your travels and we look forward to seeing you again in the future!!

Jim, GM
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1 review
“Best customer service ever!”
4 of 5 stars Reviewed 16 August 2010 via mobile

This place has the best customer service I've ever had at a hotel. From the day I made our reservations to check out, they were fantastic. For example, I had a load of laundry to do, it was after 9pm, and i needed quarters. I went to the shop to get detergent and make change. They were out of quarters, and instead of just saying, "too bad, guess you're going to have to go out and get some" the lady at the front desk offered to do them for me! That's right, she washed and dried our clothes and called me when they were done. And that's just one of the many things the staff did that was above and beyond.

The rooms are a nice size,and clean. The complementary breakfast was fine.

We visit this area often, and next time we come back we will be sure to stay here again.

  • Stayed September 2010
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask buckigirl15 about Homewood Suites by Hilton Columbus Hilliard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColumbusHWS_GM, General Manager at Homewood Suites by Hilton Columbus Hilliard, responded to this review
21 November 2010
I can't tell you how happy your comments made me! Your situation was one of the best examples of the type of service that I want all of my team members to provide. Taking the initiative to resolve an issue for a guest and going above & beyond makes this person a great example of how we all should be in this industry. Thanks so much for that great feedback!

Jim, GM
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Cleveland, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Never Again.”
1 of 5 stars Reviewed 30 July 2010
2
people found this review helpful

Hotel appeared nice when we walked in. Once in our room, we noticed there was no door knob on the bathroom door, just a big hole where someone sawed it out. Travelling with 2 young children, so the idea of a suite was perfect, however when we opened up the pull-out couch there were sheets already on it. It was pretty obvious they WERE NOT CLEAN, when we saw clothes all bunched up in the sheets. We tried calling the front desk to complain, and nobody answered (about 9:30pm). So we went down there, where we were handed new sheets, and told to put the old ones in the hallway. Yuck. Then, the girl at the front desk told us to "make sure you tell the manager in the morning." Um, isn't that YOUR job? I was up all night wondering what else in our room was not clean. We will never stay at a Homewood Suites again.

  • Stayed July 2010, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask lorose about Homewood Suites by Hilton Columbus Hilliard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColumbusHWS_GM, General Manager at Homewood Suites by Hilton Columbus Hilliard, responded to this review
21 November 2010
I'm very sorry you experienced so many problems during your stay. I've recently taken over as the new General Manager of the property and have already made many changes to the property which some directly address your concerns!

I totally understand your frustrations and want you to know that these items have been fixed and/or replaced. I do hope that if you're ever in the area again that you will consider giving us a second try. Thank you for bringing these issues to my attention.

Best Wishes!

Jim, GM
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Additional Information about Homewood Suites by Hilton Columbus Hilliard

  • Homewood Suites Hilliard
  • Homewood Hilliard
  • Hilton Hilliard
  • Hilliard Homewood Suites
  • Hilliard Homewood
  • Hilliard Hilton
Address: 3841 Park Mill Run Drive, Hilliard, OH 43026
Price range (per night):* INR5,760 - 9,059

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