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Homewood Suites by Hilton Columbus Hilliard – reviews, photos

3.0 of 5
3841 Park Mill Run Drive, Hilliard, OH 43026
Hotel amenities
Homewood Suites by Hilton Columbus Hilliard
Ranked #2 of 5 hotels in Hilliard
3.5 of 5 stars 27 Reviews
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27 reviews from our community

    Trip type
Traveller rating
    5
    11
    4
    3
    4
Date Rating
Indianapolis, Indiana
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
51 helpful votes 51 helpful votes
“Great Value for the $$, A few quirks”
4 of 5 stars Reviewed 19 January 2012

We got our room for $79, which was a fantastic deal considering the size of the room and that it included breakfast as well. The staff were all very friendly and there were lots of little touches (like personal notes from the housekeeping staff) to make us feel welcome.

We were pleasantly surprised to find they allowed pets - a great perk!

There were a few quirks, but I'll admit that I didn't report any of them, so you can't blame the staff too much. Although the room was generally very clean, there was a weird discolored water that first came out of the faucet when turning on the bathtub. It turned clear quickly but still skeeved me out a bit. My 3-year old really enjoyed the nice little pool, although the hot tub was broken...which would have been nice on the chilly day we were there.

Also, this hotel has pretty thin walls. We were awakened in the middle of the night by the snoring of the person in the room next door.

We were here on a weekend, so we didn't get to take advantage of the evening reception, but my sister frequently stays a Homewoods and raves about them.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColumbusHWS_GM, General Manager at Homewood Suites by Hilton Columbus Hilliard, responded to this review
4 April 2012
Greetings from Hilliard! I'm pleased to see that you enjoyed your stay and we look forward to taking great care of you in the future. Hopefully during your future visit to any Homewood will give you the opportunity to enjoy the evening dinner Monday - Thursday... it is as we say YUMMY!

We've addressed the water issue and can only determine that there must have been something wrong with the water supply during that time as it's all tested out normal. Again, thank you for taking the time to let me know how your stay was in Hilliard. We look forward to another great opportunity in the future to take care of you. Best Wishes!

Jim
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Kansas
Senior Contributor
21 reviews 21 reviews
Reviews in 21 cities Reviews in 21 cities
8 helpful votes 8 helpful votes
“Room Was Great, Food...........”
4 of 5 stars Reviewed 9 January 2012

I love staying at Homewood Suites. This one is a smallish one compared to others but that is not at all a negative. The room I had was updated and very clean with many TV channels to choose from. The only negative thing I could say was the food was sketchy. First of all I hate to be too derogatory because it was free. First night was actually great as it was mexican (chicken fajitas) and was very tasty. Second night was stuffed green peppers (awful). Third night was a very bland tasteless meatloaf with potatoes.

Breakfast each day was interesting. Egg casserole, then french toast with creamed bananas, and the third morning was eggs with sausage but the eggs had way too many extras mixed in. I do have to say that the help was super friendly, I just with they would be a little less "Adventuresome" in their food choices. I do have to say that every night they do have a great salad bar though just in case. It is also the only Homewood I have stayed at where they charge for drinks at night although there is a sign that says it's because of Ohio law.

Overall, I would definitely stay again, although the free food will surely be an adventure.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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ColumbusHWS_GM, General Manager at Homewood Suites by Hilton Columbus Hilliard, responded to this review
15 February 2012
Thanks for taking the time to tell us about your stay! As I mentioned in a previous post, we're working hard on menu selections and seeing what our guests love most. I am happy to say that we've decided to omit the selection of the Stuffed Peppers! We have specific brand standards along with specific menu cards that we offer and we try to have a variety through the week and/or month. If you're ever staying with us again, please feel free to let us know and we'd be more than happy to set aside plain eggs or an alternative for you! Thanks again for your feedback!

Jim
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Dublin, Ohio
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Nice place”
5 of 5 stars Reviewed 2 January 2012

I was here for 2 months while I looked for a permanent place to live. I enjoyed it a lot. The staff were great, the room was clean. The bed was way too soft - my back was killing me after a couple nights. The furnishings are not exactly classy but fine for a reasonable hotel. The breakfast and dinner that was provided was institutional. That said, I would highly recommend the hotel.

Room Tip: Go to an upper floor.
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  • Stayed December 2011, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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ColumbusHWS_GM, General Manager at Homewood Suites by Hilton Columbus Hilliard, responded to this review
15 February 2012
Thanks so much for taking time to let us know about your stay with us! We'll be sure to focus some time and engergy on our menu selections and appearance to make sure we have a better offering for our guests! Thanks again for your feedback! We hope to see you again in the future!

Jim
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Willoughby, Ohio
Senior Contributor
30 reviews 30 reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
“With a little effort this could hotel could be straight 5's.”
4 of 5 stars Reviewed 21 November 2011 via mobile

Felt like this Homewood Suites was built on the cheap. Our room was on the first floor and we could hear the running in the halls above us. I would reccomend asking for a room on the third floor. Room was clean. Bathroom tub only had two little spots of mildew. Bed linen came off the bed the first night. Left a note for housekeeping about the issue and the bed was remade right and did not have the problem again. Breakfast is just like others have stated - need more tables, a second waffle iron, and the premade food could one kept warmer. Did not use the pool or fitness room, but both looked clean and in good shape. Quick access to the highway and lots of places to eat close by.

  • Stayed November 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Akron, Ohio
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
“One of the least impressive Homewood Suites experiences we've had”
2 of 5 stars Reviewed 9 November 2011

The check in experience was smooth and friendly. The room was reasonably clean and well furnished. However, the noise levels coming from both inside and outside the building gave the impression of cheap, paper thin, un-insulated walls. From the third floor I could actually hear a normal level conversation down in the parking lot as if they were in my room. The worst problem though was waking up in the morning to find there was NO HOT WATER available to take our showers. Upon notifying the front desk person, she promised to call back and when she did, she said that we could shower in a room several doors down the hall instead. However, amazingly NO offer was made to bring us a key to said room -- we were told to come down to the lobby (a rather long and unacceptable trek considering we were not yet dressed and still un-showered). The breakfast area had totally insufficient seating given the size of the property and only one waffle iron from which to make the vaunted "hot breakfast" . I've stayed in smaller Hampton Inns that had at least two waffle irons. So between the wait to use the waffle maker and then having no seats available after finally making it, breakfast was a disappointment as well. After learning there was no acceptable solution to the lack of hot water, I had stated that we expected an adjustment to our room charges and was given the clear impression that would happen. Yet, when I checked back several hours later (after checking out), I found nothing had been done to compensate us and had to insist on that accommodation which in the end was just OK but not completely sufficient given the circumstances. We log a couple dozen or more room nights a year and almost all at Hilton flag properties and this is definitely not the norm. Your results may vary, but I don't expect to revisit this property on any of my many future trips to Columbus.

  • Stayed November 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Homewood Suites by Hilton Columbus Hilliard

  • Homewood Suites Hilliard
  • Homewood Hilliard
  • Hilton Hilliard
  • Hilliard Homewood Suites
  • Hilliard Homewood
  • Hilliard Hilton
Address: 3841 Park Mill Run Drive, Hilliard, OH 43026
Price range (per night):* INR5,760 - 9,059

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