The check in experience was smooth and friendly. The room was reasonably clean and well furnished. However, the noise levels coming from both inside and outside the building gave the impression of cheap, paper thin, un-insulated walls. From the third floor I could actually hear a normal level conversation down in the parking lot as if they were in my room. The worst problem though was waking up in the morning to find there was NO HOT WATER available to take our showers. Upon notifying the front desk person, she promised to call back and when she did, she said that we could shower in a room several doors down the hall instead. However, amazingly NO offer was made to bring us a key to said room -- we were told to come down to the lobby (a rather long and unacceptable trek considering we were not yet dressed and still un-showered). The breakfast area had totally insufficient seating given the size of the property and only one waffle iron from which to make the vaunted "hot breakfast" . I've stayed in smaller Hampton Inns that had at least two waffle irons. So between the wait to use the waffle maker and then having no seats available after finally making it, breakfast was a disappointment as well. After learning there was no acceptable solution to the lack of hot water, I had stated that we expected an adjustment to our room charges and was given the clear impression that would happen. Yet, when I checked back several hours later (after checking out), I found nothing had been done to compensate us and had to insist on that accommodation which in the end was just OK but not completely sufficient given the circumstances. We log a couple dozen or more room nights a year and almost all at Hilton flag properties and this is definitely not the norm. Your results may vary, but I don't expect to revisit this property on any of my many future trips to Columbus.

Let me start by saying that I love Homewood Suites. It's the first hotel I look for whenever I travel. However, this particular HS is a notch or two below others I have stayed at.

I first stayed at this HS July of 2010 and had three issues with this property, 1. no ice makers in room, 2. the breakfast area was messy and breakfast wasn't good and 3.there is no outdoor seating/courtyard.

This year, I was pleased to see that they have put ice makers in the rooms whereas last year I had to schlep down the hall to get ice.

Breakfast was still sub-par. There were no forks available and when I asked for one I was told (as was another guest who asked) there might be some "over there" and that they kept running out. The area was messy, eggs were so runny as to be inedible and the three hot items were anything but hot. Didn't need a fork after all. :)

This property desperately needs outdoor seating. I had to sit on the curb with my feet in the gutter to watch my grandkids play basketball. There are grills but nowhere outside to sit with your food should you choose to grill. There is ample indoor eating though.

The tub was slow to drain the first night but was fixed promptly after I reported it. The toilet wouldn't flush the last morning which caused us to use a public restroom. We didn't have time to wait to have it fixed as we were packing to leave but I did report it before we left. I assume it was also promptly fixed.

The day we checked in I found a letter on the desk. It was for another guest and inadvertantly left in our room. The letter told the guest what a valuable customer they were and that there were bottles of water and snacks left for them compliments of the hotel. I was somewhat dismayed to discover that I wasn't as valuable a customer as the other guest, but life goes on.

Other than breakfast and a lack of outdoor seating, this is a nice property. It's clean and the staff is polite.

Comfortable room with separate sitting area with doors that close it off from the bedroom. Comfortable bed - although there were Queen size sheets on our King sized bed - didn't even come close to fitting. Very clean. Very quiet. Well appointed kitchen, full size fridge, microwave, dishwasher, 2 burner cooktop. Nice breakfast.

Rented a suite for child's birthday party sleepover. Could not believe how hard working the front desk guy was on evening of April 9th. He was constantly on the move, providing towels, picking up common areas, etc. Provided a dvd player for our use. We were pleasantly suprised at the cleanliness of the room and facilities. Only con was the slippery wet tile right outside the pool area.....suprised no one wiped out there.