I have just travelled around Tasmania with my Dad and the only accommodation that left us disappointed was the Gordon Gateway. The view was spectacular and the location convenient if you have a car. However, there were lots of little things that needed improvement. Reception closes at 5pm so if you arrive after this the key is taped to the door, you are too late to place a breakfast order and the complimentary milk for tea/coffee isn't available. There is a phone number to ring if you need help but twice I just got an answering machine. The towels were nothing better than rags. We stayed for 3 nights and the beds were left unmade each day and the toilet and bathroom not cleaned. The rubbish was left in the bin on our first night and the toilet paper was not replaced. There was a communal laundry but the washing machine wouldn't work and I had to ask for the $4 back the machine had taken. We had one free continental breakfast included in our room rate but I had to ask if we could get it. I enquired if there was a car washing facility on site and I was told that there may be a hose at the entrance. When I went to find it I found a sign saying that washing equipment was available from reception where I had just been. There was cooking facilities in the room but the microwave wouldn't work properly and the dishwashing liquid was empty after the first day and not refilled. The shower had just a shower curtain and there was dust over the furniture. These may seem like trivial matters but an improvement in service would have made this a most enjoyable stay.
- Gordon Gateway Strahan
