Stayed there for 1 night only. Towels were stained and looked as if someone had stomped on it. There was leftover plates from previous guests. When I complained to the reception they cleared it but blamed housekeeping. Bathroom had a foul clogged drain smell in it. The chair given was torn and dusty. Room phone did not work so unable to call Reception for assistance. This should be your very last option to stay if every other accommodation has full vacancy.

I've been staying at the Terrace Motel once a month for the past three months. There aren't a lot of options in Windsor.

The hotel is just ok. The location and view are the best bits by far. It's just off the main shopping street in Windsor, and everything is a short stroll away. All the rooms look out over the Hawkesbury river, which is lovely. It's also in a quiet spot, although the walls between the rooms are a little thin.

Sadly it's not maintained as well as it could be. Each time I've stayed I've had to remake the bed as they put the bottom sheet on too low, right where you'd be resting your head is just bare mattress. It's also a bit dirty, cigarette butts left on the balcony and sticky countertops that sort of thing. One time they left a stack of someone else's photos in the wardrobe and another time I had someone else's takeway left in the cupboard.

The staff have always been professional and courteous with me, if not overly friendly.

It's fine for a couple of nights in a place with not much competition. I can't say I'm dying to stay here again though.

Firstly there were no towels in our room, so we had to go and ask at reception, they brought along a couple of bath towels, but still no hand towel. They would not call us a taxi from reception, just showed us where the number was for a local taxi firm and told us that we had to use our own moblie phone to call them. The bathroom was absolutely filthy and the mirror looked as though it had blood spots on it, although I did not touch it to find out if that is what it really was, we could not face having a shower in there, so just had a quick wash in the morning and left, thank goodness we were only there for 1 night! At about midnight some guest arrived back drunk and started ringing the reception bell, and then crashed against our bedroom door on the way to their own room, we were not amused and definitely will not be staying here again, and nor will be recommending it to anybody else. This hotel was a really disappointing end to our 8 day tour around the Blue Mountains area, and is definitely not worth the money to stay there.

We booked this place in advance for July, but they charged our credit card for a no show in June.
Seems they are scamming people thinking they are booked correctly and then charge their credit card for not showing up, claiming the booking was wrong.
Helps if the person taking the booking can speak ENGLISH........
Don't let this happen to you.
The manager is very rude and she continuously states "I don't care, I don't have time for you!"