After staying here earlier this year and enjoying a meal in their wonderful restaurant, I was ever so embarrassed to have recommended this place to some work colleagues to stay after enjoying my previous stay. The friendly staff that were there are gone, replaced by rude, stuck up snobs who look down on you and made you feel bad when you had to ask for something that was missing from the rooms (towels are quite useful after having a shower).
They had no internet access as advertised, no room service as advertised, was told to go to the club to eat and was more than disappointed there too (budget meals that make the Salvation Army homeless shelters canteens look like Fine dining).
Upon complaining to the staff member in the morning about the false advertising, was confronted by a very rude man in dirty old clothes claiming to be the owner where he rambled on some garbage (obviously trying to pretend he knows what he is doing) and wasn't even offered an apology for their misleading advertising.
WOULD NEVER RECOMMEND THIS PLACE TO ANYONE AGAIN!
- Wentworth Grande Hotel
