I have stayed at the Cisswood several times over the last 18 months and twice in the last couple of weeks. If i wasn't there on business then it wouldn't be a hotel of choice. The staff are very friendly and very helpful, they cannot be faulted. The food is OK most of the time. In fact the meal this week was lovely. The problem I have with the Cisswood is the heating! Last time I went the heating in my room wasn't working so I had to borrow a fan heater from reception. This time the heating in the restaurant wasn't working and it was freezing! Everything else is absolutely fine and, as I say, the staff are all, without exception, very helpful and friendly.

We booked the winter warmer two night stay as it was my Husbands birthday. Reading the reviews we were a little dubious but we had a most enjoyable relaxing time in this quaint old style building. The staff were so helpful and friendly. The spa facilities were good with the pool and Jacuzzi heated to a nice temperature. The food was tasty and well presented. The only let down in our lovely spacious warm room was the very stained toilet 'get the bleach out cleaners'!! also the mildew on the tiles around the bath needed treating. The cleaner did take the rubbish out of the bathroom bin but left it on the dressing table top. May I suggest a little more training for the cleaners. Otherwise an excellent weekend break and would return and recommend to family and friends.

This was a package bought under the title winter warmer anyone who has eaten in the restaurant in winter knows this isn't true, our order was taken in the bar we were advised it would be ready in 15 mins 2 minutes later it was served we were plonked in front of it after we had eaten the starter we were offered some bread and they served our wine. My main was meant to be breast of duck it looked like road kill blood oozed out of it no knife on earth could have cut into it, when we complained i was offered a complimentary cup of coffee, worst meal i have eaten in a uk hotel. Room 36 has no bath mat i slipped no complimentary water 3 tissues in the box bathroom smelt damp and walls are plasterboard so when no 37 started talking about how relaxed they were sunday morning at 6 am i answered i wasn't really, spa seriously needs a make over shabby with do not do this and that notices everywhere i bought this as an off peak luxury package it was anything but, the guy who works in the bar was friendly enough, but it was our worst uk break ever tired and lack lustre would not reccomend it to anyone.Not off peak luxury more like off peak misery

We stayed here as part of 'One Night Free' promotion by Lloyds TSB. Great location so went for a relaxing country walk and enjoyed a couple of drinks in The Plough - excellent local pub. Brought swimwear but didn't like look of pool area - so can't comment on that. Booked dinner in the restaurant which was very disappointing and overpriced (£22 pp 2 courses) for the amount & more importantly quality of the food. The starters were okay, for main I had the duck which I had to send back - seriously overlooked, ate the replacement which lacked previous veg as it was edible & I was hungry, but very disappointing & obviously the best they could do! My husband had the belly pork which was mediocure. Decided to skip dessert and kicked ourselves for not buying some chocolate earlier in the day! Shame really, we were planning to stay for breakfast (our deal excludes breakfast) but think will leave and go into Brighton and grab a croissant en route - not sure I will feel value for money from the £11 pp will be charged for breakfast. Also a few biccies in the room to go with the tea & coffee would be nice.