I believe review for this place would be mixed and it depends what you're expecting I guess.
We've stayed for one night with my hubby.
We arrived late and in reception we were told if we want to have a dinner we need to book the table as "hotel was very quiet and they have minimum staff, however hotel unexpectedly is very busy!" We were tired as had long day, so decided to skip our dinner.
When we've arrived it was already dark, so we don't bother with the view and we were offered to upgrade to sea view (£12), but it was not important to us, however I'm glad we didn't... on the morning we heard sea!!! and it was looking to the sea ( as well as to the parking lot), so if you want sea view, I do not think so you will get better than this :)
Hotel is located in the residential area and it is nothing around, however it is on the walking path by the sea, which leads to the main Bognor Regis area. We had very lovely walk on the morning and we did not mind to stay a little bit away from the town, but if you after pubs and restaurants - it's probably won't be good for you.
Hotel needs serious update (makeover) and it reminds a little bit old country house with simple furniture, however room has everything you are after - coffee and tea making facilities, TV with 8 channels :)
It supposed to be a internet, but it wasn't working. However we did not bother to ask about it as we were so tired.
Bathroom was spacious with a shower and all toiletries were provided.
As I said hotel quiet warn, but quite clean. Saying that - we were a little bit shocked when we looked under the duvet - it was look like a big stain on the bed sheet in the centre of the bed. It looked like ....
I've gone downstairs and receptionist come to see this - however looking closely - it was very worn sheet - with thinning lining, but it was clean.
We were explained it need to be changed and she will pass message to house keeping, but I have asked for another one... she looked on my angrily, says she will see what she could do and to be fair we've got one about 10 minutes later!. Clean and new.
Bed was too soft for our liking, but I think it is just personal choice, otherwise we had a good sleep - was very quiet.
We were really pleasantly surprised by the breakfast - it was really good!
We had a vegetarian option and it was very tasty. We were quite late, probably the last one having breakfast, but our waiter was very polite and patient.
Check out ( as well as check in) took about 20s - very pleased with that.
It is a little bit shame as this hotel might be very posh and good , but it needs a serious investment for update, but otherwise it is very nice place to stay if you prefer do not be in the town, but still want to be on the water
Overall - worn, but clean hotel and as we've got this very cheap on groupon deal - we weren't expected anything amazing, so it does met our expectations. I would say good value for money.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
29 January 2012
HI,
Thank you for your recent feedback on Trip Advisor.
Firstly may I begin by thanking you for some of your comments. We are pleased that you enjoyed your breakfast and found our staff efficient and attentive. I am very proud of the team we have.
You commented on the hotels location and variety of activity in the area. We are, as stated a ten minute walk from Bognor Regis town centre. However we are situated in the parish of Felpham which is clearly identified on all our websites and marketing material.
I am sure you will be surprised to learn that there are in fact 12 eateries and 4 public houses in Felpham Village which is directly behind the hotel. We are pleased to employ local people with extensive knowledge of the local area. I am confident if asked one of our team would have been happy to provide you with the above information and directions.
I apologise for any inconvenience caused with the Wi-Fi in our property. Based on 2011 consumer feedback we have invested in a revised solution which is now fully live and functional.
We were pleased to hear that you enjoyed our complimentary room upgrade. This gave you the fantastic view. If I could remove the car park I would. Sadly this might upset a few guests!
As outlined on previous reviews we have undergone a substantial refurbishment on half the hotel bedrooms which is now complete.
You mention the hotel ‘might be very posh’ however we have no aspirations to be a four or five star property and would assume that these types of properties also carry a price tag to match their star grading and facilities. We aim to be a high quality, and above all friendly 3 star hotel.
I will indeed pass your comments back to our team for discussion. We hope that you will be able to find time to experience our hotel once again.
Yours Sincerely
Phillip Roberts
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC