We only ate in the bar/restaurant area (I couldn't see a way to comment on just the food and not hotel stay). Restaurant was fairly quiet but I had to wait ages to be served a drink (bar managers chatting with each other) while customers were waiting. I ended up being served by the duty manager.

My main gripe - we ordered meals separately, but at the same time as paid separately (gave same table number) . My friends meal came out fairly quickly, but I was left waiting 15 mins before we had to ask a waitress where my order was. She was lovely and did apologise but I just couldn't get over the fact managers were hanging around.

The staff seemed un-interested and very bored. I have to comment on the level of unprofessionalism of the duty manager and 2 other members of male staff she was talking to. They were not in black uniforms so I guess they were managers. They just loitered around discussing other staff members saying things like "yeah I got rid of him...told him not to come back" and they just stood there while the waitresses ran around.

At one point they were loitering around the area where food orders were being taken and customers were waiting behind them - they didn't appear to help at all, just stood there. The way the duty manager spoke to a customer "I told you last time you couldn't do this" when it came to him exchanging a voucher - I would've walked out. She was plain rude - whatever the circumstance - he was a customer - trying his luck or not -she was rude and abrupt.

Bonus point if you can get ANY manager to smile. I tried several times and I was looked at like I was trying to run off without paying....

No-one in reception, had to go into the restaurant to find someone. Gave us a choice of rooms. Bed comfortable but room very sad and badly needed an upgrade. Shower must be the noisiest I have ever heard. Paid £40 for the room and thought we had been overpriced. Hotel looks good in photos but a bit of a reality check when you go round the back to accommodation.

A party of us ordered dinner at 8.20 pm. The starters were satisfactory. The main courses were served after 9 pm; the content was good, although the extra eggs were missing from the mixed grills. That wasn't a problem but the waiter said nothing could be done because the grills had been turned off. When we tasted the food, apart from the chips on two dinners, all the food was cold. None of the staff appeared interested; they weren’t unpleasant, just not interested. I informed three members of staff without so much as an apology, just a shrug of the shoulders. We spent £120 for a meal I considered to be very substandard. It’s my guess the kitchen staff prepared the main courses at the same time as the starters, switched of the grills and went home, leaving them to be served cold to unsuspecting customers. Rating, zero.

This hotel is ideally located within walking distance of the town centre and railway stations, which happily eradicates the need for taxis. However for £59 a night in a very small hotel you would usually expect a spacious room. This was not so. Upon entering the room you almost walk directly into the bed as the rooms and bathrooms are very small. However although a disappointing size, it was clean and proved to be comfortable enough for one night stay. Bed was comfortable and there was plenty of storage facilities plus a hairdryer. However parked outside the hotel was an ominous Rentokil van (not the most pleasant greeting) yet thankfully our room contained no unwanted guests. As we used the room only as a base for a few hours sleep after a night out it met our needs perfectly. However if you intend to spend longer here I would advise against it, as you are likely to feel too confined.