We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Thatched House Hotel – reviews, photos

135 Cheam Road, Sutton SM1 2BN, England
Hotel amenities
Thatched House Hotel
Ranked #2 of 2 hotels in Sutton
3.5 of 5 stars 13 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

13 reviews from our community

    Trip type
Traveller rating
    2
    5
    4
    1
    1
Date Rating
Bristol
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
“Thatched House Hotel Sutton”
4 of 5 stars Reviewed 17 August 2010

The hotel is situated in a traditional old building with a thatched roof (as the name suggests) and plenty of character, however this means that the rooms are a little cramped and ensuite facilities have been squeezed in as a modern addition. The place has a relaxed family feel to it and the staff are laid back and friendly. Prices are reasonable given its proximity to London; it isn’t a five star palace but you can spend £100+ up the road at Holiday Inn Sutton if you’re looking for higher standards. Shops and Sutton station are a 20 minute walk with frequent train services to Central London.

  • Stayed June 2010, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask PneumaticKumquat about Thatched House Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huntingdon, United Kingdom
1 review
“Couldn't really fault it except for a few minor niggles.”
4 of 5 stars Reviewed 21 June 2010

Reception. Staff were friendly and whilst they weren't tested, you felt they would have been up to tasks if asked. A bit casual in dress and approach. Good display of tourist brochures, etc..

Room - very comfortable double bed but I would have benefitted from a slightly larger one (I'm big!). A big plus was clean spare pillows and pillow slips in a plastic zipped holder to keep them clean (although one had to put the slips on oneself). Bathroom a bit poor. Small as you felt it had been built into what was originally a largish bedroom. Difficult to use basin as it was small and there was a glass shelf only about 10 inches above it. The shower holder was loose so the handset had to be held above you to shower under it. A more professional printed guide to the amenities and services would be good.

Bar. Small but adequate as there was only one other guest. However, it also appered to be the staff rest room and they dictated what was on the TV. They also had the comfortable chairs with best views and the remote. We weren't asked if we would prefer to watch another channel. Also, we weren't offered to add the cost of the drinks to the hotel bill.

Breakfast. Very good full English. Coffee could have been hotter because it was left standing on the percolator - if you caught it just after it had filled I suspect it would have been fine. Fruit with, or as an alternative to, cereal would have been nice.

Overall, very good for the price but would benefit from the above faults being rectified and a more professional and less casual approach.

  • Stayed June 2010, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask boristhebike about Thatched House Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barnsley, Yorkshire
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
“Decent hotel”
3 of 5 stars Reviewed 1 December 2008

This is a decent hotel. It can be a bit basic, but it is comfortable with friendly staff. Do be warned that they don't open the bar or restaurant at the weekend. However, the village of Cheam is just up the road with restaurants and a small Sainsbury's.
The rooms have recently been refurbished with flat-screen TVs and the bed was the most comfortable I have slept in for a long time.

  • Liked — Free Wi-fi
  • Disliked — nothing
  • Stayed December 2008, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
Ask Maisie_the_Moo about Thatched House Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Contributor
17 reviews 17 reviews
Reviews in 12 cities Reviews in 12 cities
29 helpful votes 29 helpful votes
“Business Travellers Beware”
1 of 5 stars Reviewed 16 July 2008
4
people found this review helpful

If proximity to where you will be working is a priority then avoid this place and drive a few more extra miles.
Its nice to see this sites policy on fake reviews. I wish the site I used to check this place out did the same. The reviews I found on other sites were in the most part plain wrong. This Place charges £95 for a single room and the owners need to sort a few things out if they want to keep this price. The En-suite bathroom was one of the smallest I have ever seen. Congratulations on cramming a shower, a sink and a toilet into that space. You advertise “free Broadband “ Where? I could not find any details on setup. When I check in to a hotel I like the information I ask for to be available in a friendly manor. Jeans and a t shirt do not, in my mind constitute a staff uniform. On the subject of your “freshly prepared Home cooked meals” deep fried frozen Chicken Nuggets with a bowl of tomato sauce is not a starter at all. When a steak is ordered its customary to ask how the guest would like it cooked. Not that this would have made much difference in this case. Frozen chips and mixed Frozen veg is not acceptable. When a guest asks during the meal order for “no chips please just a salad” do not pile chips on the plate and forget the salad. It was very basic pub grub at best. I have stayed in three and four star hotels for this price and to be honest, I’m not sure how this Hotel has been awarded 2 stars. Once again the star rating on the UK hotels eludes me. Oh, and please thank your staff members for revving their car over and over again every half hour or so in the car park. It took my mind off how dreadful the room was.

  • Liked — Leaving
  • Disliked — Check in and the food
  • Stayed July 2008, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
Ask BusinessManUK about Thatched House Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Sutton hotels

No photo provided
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d269951?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
No photo provided
4 of 5 stars
Show Prices ABS:HotelCheckRates-d570630?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
uk
1 review
“One who spoke”
2 of 5 stars Reviewed 11 January 2007

Having stayed in this place it is not too bad... I have had the plesure of the staff and found them to be very friendly, the rooms are exceptable. What is not exceptable is the fact that 5 people run this hotel (i have just met 3 who work approx (total: 270 a week!) and whilst they try their very best they cannot keep up the required experience. I do hope that the flat tv and refurbishment work will be soon be met by a hotel level of staff..............!
PS: Jobs in Newport Pagnell for the staff ask on [-]

  • Stayed January 2007, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
Ask moxgoeswhere about Thatched House Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Thatched House Hotel also viewed

Holiday Inn London - Sutton
3.5 of 5 stars 92 Reviews
Sutton, Surrey
Show Prices ABS:HotelCheckRates-d199118?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Holiday Inn Express Epsom Downs
4 of 5 stars 93 Reviews
Epsom, Surrey
Show Prices ABS:HotelCheckRates-d1164101?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Ashling Tara Hotel
2.5 of 5 stars 10 Reviews
Sutton, Surrey
Show Prices ABS:HotelCheckRates-d581439?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 2 hotels in Sutton, ranked by popularity »

Been to Thatched House Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Thatched House Hotel

135 Cheam Road, Sutton SM1 2BN, England
Price range (per night):* INR5,816 - 14,819

Owners: What's your side of the story?

If you own or manage Thatched House Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Thatched House Hotel
Show the lowest price for this hotel (from our partners)
Show Prices