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Thatched House Hotel – reviews, photos

135 Cheam Road, Sutton SM1 2BN, England
Hotel amenities
Thatched House Hotel
Ranked #2 of 2 hotels in Sutton
3.5 of 5 stars 13 Reviews
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13 reviews from our community

    Trip type
Traveller rating
    2
    5
    4
    1
    1
Date Rating
Barnsley, Yorkshire
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
“Decent hotel”
3 of 5 stars Reviewed 1 December 2008

This is a decent hotel. It can be a bit basic, but it is comfortable with friendly staff. Do be warned that they don't open the bar or restaurant at the weekend. However, the village of Cheam is just up the road with restaurants and a small Sainsbury's.
The rooms have recently been refurbished with flat-screen TVs and the bed was the most comfortable I have slept in for a long time.

  • Liked — Free Wi-fi
  • Disliked — nothing
  • Stayed December 2008, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Ask Maisie_the_Moo about Thatched House Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Contributor
17 reviews 17 reviews
Reviews in 12 cities Reviews in 12 cities
29 helpful votes 29 helpful votes
“Business Travellers Beware”
1 of 5 stars Reviewed 16 July 2008
4
people found this review helpful

If proximity to where you will be working is a priority then avoid this place and drive a few more extra miles.
Its nice to see this sites policy on fake reviews. I wish the site I used to check this place out did the same. The reviews I found on other sites were in the most part plain wrong. This Place charges £95 for a single room and the owners need to sort a few things out if they want to keep this price. The En-suite bathroom was one of the smallest I have ever seen. Congratulations on cramming a shower, a sink and a toilet into that space. You advertise “free Broadband “ Where? I could not find any details on setup. When I check in to a hotel I like the information I ask for to be available in a friendly manor. Jeans and a t shirt do not, in my mind constitute a staff uniform. On the subject of your “freshly prepared Home cooked meals” deep fried frozen Chicken Nuggets with a bowl of tomato sauce is not a starter at all. When a steak is ordered its customary to ask how the guest would like it cooked. Not that this would have made much difference in this case. Frozen chips and mixed Frozen veg is not acceptable. When a guest asks during the meal order for “no chips please just a salad” do not pile chips on the plate and forget the salad. It was very basic pub grub at best. I have stayed in three and four star hotels for this price and to be honest, I’m not sure how this Hotel has been awarded 2 stars. Once again the star rating on the UK hotels eludes me. Oh, and please thank your staff members for revving their car over and over again every half hour or so in the car park. It took my mind off how dreadful the room was.

  • Liked — Leaving
  • Disliked — Check in and the food
  • Stayed July 2008, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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Ask BusinessManUK about Thatched House Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Sutton hotels

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4.5 of 5 stars
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4 of 5 stars
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uk
1 review
“One who spoke”
2 of 5 stars Reviewed 11 January 2007

Having stayed in this place it is not too bad... I have had the plesure of the staff and found them to be very friendly, the rooms are exceptable. What is not exceptable is the fact that 5 people run this hotel (i have just met 3 who work approx (total: 270 a week!) and whilst they try their very best they cannot keep up the required experience. I do hope that the flat tv and refurbishment work will be soon be met by a hotel level of staff..............!
PS: Jobs in Newport Pagnell for the staff ask on [-]

  • Stayed January 2007, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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Ask moxgoeswhere about Thatched House Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Perfect for a Business Traveller”
5 of 5 stars Reviewed 8 November 2006
1
person found this review helpful

I stayed at this hotel in mid-September.

I chose this hotel through recommendation from other work colleagues who often stay here for a period of 4-5 days once in 2 weeks.

In my view this hotel offers a better deal than many in the neighbourhood. If you are looking for a quiet surrounding then this is the place to pick. It was peaceful, and very clean.

The staff was friendly and prompt at assisting with organizing a taxi or recommend local restaurants.

I enjoyed the pub as I could watch Arsenal kick ass without people shouting...heheh

I would give them a thumbs up ....
I liked the following;
1. Free Internet
2. Friendly staff
3. Business Amenities 24/7
4. Great PUB

Hope you enjoy it as much as I did.

  • Liked — Staff and room cleanliness
  • Disliked — 5 minute walk from the station
  • Tips/Secrets — Just smile and they will upgrade you....
  • Stayed October 2006, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Ask siddhimgupta about Thatched House Hotel
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Additional Information about Thatched House Hotel

135 Cheam Road, Sutton SM1 2BN, England
Price range (per night):* INR5,816 - 14,819

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