Warm welcome from reception when I arrived on a recent January evening but that is where the warmth stopped.
I was given a standard room - nothing wrong with it - pretty basic and without any charm but it was clean and adequately equipped. But the room was ice cold. I like colder rooms to sleep in so for me to find it intolerably cold means it really was cold. I went downstairs and spoke to reception who said that they had designated cold rooms and hot rooms...have never heard of such a thing. I hadn't asked for a cold room. The room was on the corner of the building - next to the fire escape so maybe that is why it was freezing. The heating wasn't making an impact. I spent the night with the contents of both beds on my bed, wearing my socks and a hat to keep warm. Ridiculous really.
And to cap it all I was kept awake from 2 till 4 by a group of adults who were coming in and out of their rooms, drunk, to have a fag on the fire escape. Constant door banging, shouting and cigarette smoke drifting into the room.
The staff were really friendly and welcoming but I found this such an uncomfortable place to stay. It reminded me of the programme Crossroads Motel....the restaurant was called 'Squiggles'. Why? All that was lacking was Alan Partridge to make an appearance. The only thing in its favour is its very convenient location in the centre of Sutton which has a good selction of high street restaurants.

Since my original review I have stayed at this hotel several times and each stay has been exceptional, the staff continue to provide outstanding service and I have not had any further issues with my stays. The 15 minute rule in the gym solves the issue during peak hours. The entertainment such as comedy nights are fantastic.

It's now clear the issues encountered on my first few stays were just really unlucky and I am impressed the hotel management took immediate action to resolve my concerns. As I mentioned in my last review, the hotel is in a convenient location close to Sutton railway station and many nice restaurants. I do highly recommend this hotel, particularly the King Suite which is very impressive and upto 5* standards, worth every penny. I look forward to my return!

A hurried booking through one of the agencies for three rooms gave us bed and breakfast on a Sunday evening for £55 per room..........terrific value. The reception staff were well above the usual standard with which we have become familiar. After an important engagement we arrived back just in time to find the restaurant had closed, but not worry there's a large selection of eats available in the bar. We throughly enjoyed the varied fare there and were well looked after by Annet who was a delight.

Rooms are the ususal Holiday Inn standard, were clean and everything worked as it should.

Breakfast food quality in the main dining room was probably the best we have experienced in a Holday Inn here in the UK and I have experienced many, and the staff, yet again, were very friendly and caring.

The hotel in well situated and is in a short walking distance of Sutton High street which is the main pedestrian shopping area.

This is the best Holiday Inn so far and special mention must be made of Amber at reception who went out of here way to look after our booking.

We shall return here again soon.

Just had a weekend break in the spa suite which is a lovely room with it's own spa bath. I think the whole executive floor has had a good clean through as all you can smell everywhere is fresh linen! Lovely! We had a day of shopping and some lunch in Sutton high street which has the usual street shops, nothing special. We ate in the bar on the second night as the restaurant was fully booked (but empty when we arrived and left!) apparently the whole restaurant had reservations which were all very late which was good for us as the service was quick and the food was lovely. After several sessions of relaxing in the spa bath I felt quite refreshed when it was time to go home. One bad point which is particularly bad was the state of the mattress cover on our bed. I went to make the bed before we left and some of the mattress protector had shifted so I lifted the sheets to re-fit it and was sick to my stomach when I saw the blood stains and another stain of goodness knows what on it! There is no way the staff could have missed these stains when they changed the sheets so they obviously thought it acceptable to leave a filthy mattress cover on a bed for the next guests! It was quite disgusting thinking that we had been sleeping on this! I filled in the form provided which asked for one thing that could have been improved on and handed it to the man at reception when we checked out. I was shocked when he didn't even acknowledge the issue after he had read through what I wrote. I told him there was blood and goodness knows what else on it and he didn't even answer me but continued to make out my bill!
I have stayed here several times and like the hotel and like the facilities and they also have a beauty salon which I don't remember them having before but it was too late to use it by the time I found the leaflet in the room. Maybe if I go back there I will give it a try! All in all it was a nice stay but it really was let down by the filthy bedding!