My wife and I stayed at the Bridge House Hotel for two nights in December. This was our second visit to the hotel, having stayed there a year earlier.

On the first occasion we had been lucky to be booked into a spacious bedroom which was well decorated and clean. This year we stayed in a similarly furnished, but smaller room. Both the bedroom and particularly the en suite are looking tired and in need of some refurbishment..

On the positive side this busy hotel 'churns' customers and visiting parties at this time of year, apparently effortlessly. Staff are very hard working, polite and efficient.

Breakfasts invlude a selection of cereals, fruits and yoghurts etc and a full English. The meal is supervised by a charming and often comic member of staff who is clearly competent and pulling all the strings around him to satisfy guests' demands.

If the room had been fresher I would have happily marker this hotel as either good or excellent - as the staff certainly are.

A lingering smell (similar to stale air freshener)
A small attic room with sloping ceilings which my husband constantly bumped his head on
Dirty skirting boards, Carpet and mould on the bathroom ceiling
No bath, tiny shower room, the water from the shower drained so slowly that we almost flooded the room, I think this was to ensure that you don't spend too much time in it
Towels as thin as tea towels and grey from over washing, I wouldn't use on my dog
No toiletries apart from liquid soap fixed to the wall
A balcony which we couldn’t go out on as we were told it was dangerous
Heating not working and took 30 mins of negotiation to eventually fix it
Noisy heating unit
Loud music up until 1 am, when we complained we were simply told it will go off at 1 am
A door onto the balcony which was locked, disgusting mould and grim on the patio and fencing

Really didn't enjoy my stay the room was basic, the reception, bar, lounge area is quite small, too small to sit and relax in. the breakfeast included tinned peaches and cold toast, would not like to stay again.

I booked a room here about 2 months ago as this is the venue for friends' wedding. The "special function" price was £87 for 2 people room & breakfast; with no choice of rooms (however, we were able to request a non-smoking room). I did not receive a confirmation number or email; the receptionist/reservationist simply said "that's booked". When we arrived the reservation was in order so far so good....

I did feel cheated though as the room rate on the website is £50 per room only and breakfast per person is £11 so altogether we should have been charged £72 for room and breakfast. You would think that the hotel would honestly offer a special rate as they would be guaranteed full occupancy instead of ripping guests off!

There was a horrid smell in the corridors, not sure from what or where but it persisted throughout the time we were there.

The room was a good size, functional but reminded me of a Premier Inn with what can only be described as a clothes rack in the main bedroom. Where the rack was positioned, it meant the door could not be closed - not a very smart move by their designers! There was an area that could have been used as a closet but the door had been removed and it was used to hold an iron and ironing board. The bathroom was spacious.

We were early for the wedding so we decided to get a coffee in the bar/reception area. When my husband asked the waiter, his reply was "go over there I'm out of here" indicating us to go to reception to place our order. There was a nice looking coffee machine behind the bar but what arrived was horrid, instant coffee that had been put into a cafetiere - SO disappointing. We would normally have returned it but it was getting busy at reception and there was no one behind the bar.

The wedding breakfast was a buffet which looked delicious. I say looked because we were one of the last tables to go up and I was lucky enough to get a little salad (bearing in mind there were still a couple of tables worth of guests behind me) and half a piece of ham. I heard someone speak to the restaurant supervisor and her answer absolutely astounded me - "the food went much quicker than we thought, the chef is just preparing some now". For 120 guests, the buffet had not be replenished once the entire time, how did they think it would cater for so many guests. We felt so bad for our hosts as the queue had formed whilst guests waited for the chef to prepare the food! If the hotel is going to be tight on the catering then they should have had staff helping guests to the food and also to keep an eye and alert the kitchen ahead of time. This was extremely poor management. If the hotel cannot cope with catering for this large number then they shouldn't have contracted this event.

The hotel did seem to redeem themselves by the evening function and provided plenty of food.

The following morning, I decided to have a bath but without my specs on it wasn't until I got into the bath that I saw on the side of the bath were several hairs (from areas below the waist) and neither my husband nor I had used the bath! I couldn't get out of the bath fast enough.

I agree with a previous reviewer regarding the breakfast - cheap sliced bread served cold, very greasy cooked full English breakfast, absolutely disgusting coffee (cheap instant) that I had to ask for a cappuccino even though I don’t usually drink milk but I knew they had the nice coffee machine behind the bar and it was the only way I was going to get any decent coffee.

All in all, the wedding was fabulous - the bride & groom so in love and looked beautiful but I will never come near this hotel again.