I stayed last Friday & Saturday night. Arrived 2.30pm on Friday and was given a tour of the spa, whilst they wheeled my luggage around. I was shown to my room & found it clean with everything I needed, great view, TV & DVD (not latest models) but it did the job.

The meals were lovely and the staff were very helpful -when I asked at the first meal which items had dairy in them (I'm allergic) they kindly showed me...and I didn't have to ask again, every meal they remembered and offered me alternatives if I preferred.

When changing some treatment appointments, the lady was so helpful and accomodated my every wish.

I loved every minute of my stay, I felt peaceful, relaxed and truly looked after. I'm already dreaming of going back.

Went with three of my friends to get away from the kids and be pampered. The main hotel areas were lovely, very comfortable and very relaxed. The staff member who showed us around was friendly if a bit eccentric!!

Our rooms were a little disappointing as one of my friends wanted a bath and I hadn't checked what a standard room contains so my fault really. But I have never been to a hotel which does not have a bath as standard in their rooms - especially a place which is firstly a spa for relaxing. The rooms were also very cold - heater was up to max but I suppose that it was a very cold weekend. The showers weren't very good either. My friends moved rooms because their's was just a trickle. Even the showers in the treatment rooms weren't very good. The receptionist did say that they were having work done so might have effected the pressure - perhaps a forewarning would have been better?

My treatments were wonderful had a luxury facial and body scrub. Really nice therapists. Unfortunately one of my friends had a bad experience - her massage was wrongly booked as facial though she had changed it on arrival and thought everything had been sorted - the therapist turned up and thought she was still having facial. When she got the massage it only lasted 10-15mins!! But all credit to Grayshott when she complained another treatment was booked for her and it was much better.

Food there was lovely - really great combinations and nicely prepared. I wish that it hadn't snowed the night we were there as it meant we didn't get an opportunity to explore the grounds although the hotel was extremely picturesque!!

All in all a good experience - could have been great - just wish the bedrooms were a bit more luxurious and lived up to the main areas of the hotel. You do not get quite what you pay for unfortunately. Although I would probably go again if there was a good deal on!

I am only reviewing the customer service for this spa because it has been so bad I will be booking another spa instead. I purchased a Grayshott spa day as a gift for my wife but the customer service has been awful and I wouldn't recommend. I should have realised when I received the shoddy word document gift voucher by email. You would expect taking bookings would be the simplest task of the whole operation but they even fail at this. They have been completely unable to handle simple tasks such as treatment bookings, never call back when they say they do and you are never able to speak to the same person. You'd need a spa day just to recover from the experience.

I am a regular visitor to Grayshott Spa. It is just what I want from a Spa. The pool is great. The rooms are OK. I think the best rooms are obviously in the old `manor house but the other ordinary rooms are Ok too. Spacious bedroom, small bathroom. Some of the bathrooms need a bit of attention. The lack of a mobile phone signal drives me mad! Most therapists are very good. I have had massage, facials, lymphatic stimulation, manicures and pedicures (only ok these), just about everything. The therapy rooms are all nice, if small. The spa consists of a steam room and a sauna which is a little paltry these days but adequate.