We finally stayed here after living next to this hotel for 7 years, in november last year, and went again to stay here this year. However despite the rooms being pleasant and the food good,(we stayed in a suite for 8 days) I have to agree that my stay was affected by the plumbing! No hot water and had to use another room to shower in! However, this can happen, but it was the service given by some of the staff that let the hotel down. There are some who work in this hotel who are caring and kind and make the effort, however there seems to be another shift that is frankly rude and unhelpful, this affected our stay and when we went back to rebook these staff were again rude and unhelpful, so we did not book again.
Its a shame that service, which is the most easy to fix, has lowered this hotels review.
Room Tip: Try the new part of the hotel for working hot water, try the suites in the courtyard for space.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5 March 2012
Dear istanbultrip059,
Thank your for taking the time to tell us about your stay at Mercure Farnham Bush, I am pleased that you enjoyed your stay but I very disappointed to hear that your overall experience did not meet your expectations.
At Mercure, we strive to provide a superior service experience for every guest and your feedback is very important to us. I would like to confirm that I am taking measures to improve the welcome and service from the front desk team and I have passed your comments regarded the hot water to our Maintenance engineer to look into.
I appreciate your feedback, and I hope that you will give us the opportunity to welcome you back Mercure Farnham Bush.
Yours sincerely,
Josh Adolph
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC