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Hilton Croydon – reviews, photos

4.0 of 5
101 Waddon Way | Purley Way, Croydon CR9 4HH, England
Hotel amenities
Hilton Croydon
Ranked #8 of 18 hotels in Croydon
3.5 of 5 stars 71 Reviews
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71 reviews from our community

    Trip type
Traveller rating
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    29
    14
    7
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Date Rating
Plymouth UK
Contributor
12 reviews 12 reviews
Reviews in 11 cities Reviews in 11 cities
54 helpful votes 54 helpful votes
“Pleasant overnight stay.”
4 of 5 stars Reviewed 9 February 2012
1
person found this review helpful

Had just a 1 night stay and it was fine. There were not many people in the hotel so we had the place to ourseves....Great! Just how i like it.
Looked after superbly for breakfast and evening dinner. Thanks to you all for that. Restaurant food was hot and tasty.
Free parking on site and it is a good place for a base if you wish to make a day trip into central London. Just need a taxi to the rail station.
Had a Junior suite which was nice and big but the furniture did want a refurbish. (No swimming pool either in the hotel). Would I go back...yes, of course.

Room Tip: Junior suite is much better than a standard room...if you can get one for a good price.
See more room tips
  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask thiswilldo about Hilton Croydon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas Craninx, General Manager at Hilton Croydon, responded to this review
13 February 2012
Dear thiswilldo,

Thank you for taking the time to comment on Trip Advisor regarding your recent visit to the Hilton Croydon. I was glad to read that you had a pleasant stay with us.

Thank you for your comments regarding our food, service and Restaurant. As for the swimming pool, unfortunately, the pool, sauna, steam room and Jacuzzi facilities were closed down about three years ago due to lack of use by guests. As you can imagine, these facilities cost money to maintain and therefore it was not viable to be kept open. We do however have good gym facilities available to our guests.

Thank you once again for taking the time and trouble to provide your comments. I do hope that we will have the opportunity of welcoming you back to The Hilton Croydon in the near future.

Yours sincerely

Nicolas Craninx
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham England
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Business as usual”
5 of 5 stars Reviewed 8 February 2012

Stayed here overnight in jan 2012.
As you would expect from a standard Hilton really.
Clean rooms
Spacious Bar / Lounge
Restaurant provided tasty food in present surroundings.

Parking is free and during my stay I found a space to park with ease.

My only criticism would be that reception was under staffed and check in took an age.

I stay in many hotels for business and often find tired old hotels claiming Star ratings that were issued back in the dark ages.

HILTON CROYDON - is a pleasant place to stay.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask brin710 about Hilton Croydon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas Craninx, General Manager at Hilton Croydon, responded to this review
13 February 2012
Dear Brin710,

Thank you for taking the time to comment on Trip Advisor regarding your recent visit to the Hilton Croydon. I was glad to read that you had a pleasant stay with us.

Please accept our apologies regarding the slow check in at reception. This issue is being addressed by our Front Office Manager.

Thank you once again for taking the time and trouble to provide your comments. I do hope that we will have the opportunity of welcoming you back to The Hilton Croydon in the near future.

Yours sincerely,

Nicolas Craninx
General Manager
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Norfolk
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Was it the same hotel”
5 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

Not sure if we stayed at the same hotel as some of the other reviewers. We stayed on 14th January, first impressions were very good. Check in was very straightforward, my only difficulty was understanding the accent of the receptionist, they were extremely efficient. Was a little concerned when I saw that the function room was set up for a 21st birthday - did not fancy lots of young people being loud. I had requested an upper floor away from the lift and got exactly that. Room was spotless and well equipped. Good toiletries in the bathroom and plenty of hot water. Also at last, a shower curtain that hung properly and did not wrap around me.
Unfortunately did not use the bar, but it looked very nice. As for the party, we did not hear a thing, if anything my room was too quiet. Only downside is that I would have liked better instructions on how to adjust the heating as the room was too warm.
Breakfast was excellent value, a full buffet with plenty of choice. My own foible is that I can not bear fried eggs that are overcooked and rubbery, these were lovely and the chef would cook them individually if you wanted. Also given an individualpot of tea, yes!!!!
I booked through a late booking company and paid the similar price as for Travel lodge and Premier inn.
The staff were all extremely polite, including the cleaner who called a cheery good morning as we walked down the corridor. Checkout was as easy as check in.
All in all an excellent experience and great value for money.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Oldsandals about Hilton Croydon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas Craninx, General Manager at Hilton Croydon, responded to this review
1 February 2012
Dear Oldsandals,

Thank you for taking the time to comment on Trip Advisor regarding your recent visit to Hilton Croydon. It is always a pleasure to receive feedback from guests.

I was glad whilst reading your comments that you generally enjoyed your stay. All guests comments are shared with all team members and it is always good when we have positive feedback to share with them.

Thank you once again for taking the time and trouble to provide your comments. I do hope that we will have the opportunity of welcoming you back to The Hilton Croydon in the near future.

Yours sincerely,
Nicolas Craninx
General Manager
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London, United Kingdom
1 review
“Excellent service and staff”
5 of 5 stars Reviewed 26 January 2012

I stayed here in the mid of the month..As all, i can say that it was really very good experience. The check in staff were very gentle and kind. The rooms are good, good parking and breakfast was too good. I really appreciate the service of their restaurant staff in dinner. There was a guy, i think so his name is Nikun, i think he is an asian guy. He was doing very well and in breakfast, there was a one staff called Omar.
Both of them did really good for me. I will never forget my stay in this hotel and will recommended to my friends and family also.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Arthur L about Hilton Croydon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas Craninx, General Manager at Hilton Croydon, responded to this review
1 February 2012
Dear Authur L,

Thank you for taking the time to comment on Trip Advisor regarding your recent visit to Hilton Croydon. Your comments and feedback are very much appreciated as it shows us where we are doing great and also where we may need some improvement.

We keeping trying our best to make our guests feel welcome, comfortable and cared for and I am glad we did that for you. Thank you for your comments regarding breakfast in our Larder Restaurant and our staff, I will be sharing these feedbacks with all our team members

Thank you once again for your valued comments. I look forward to the opportunity of welcoming you back to The Hilton Croydon in the near future.

Yours sincerely
Nicolas Craninx
General Manager
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Manchester, United Kingdom
Senior Contributor
31 reviews 31 reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
“Average Hotel”
3 of 5 stars Reviewed 22 January 2012

This is a distinctly average hotel. Following on from others on trip advisor I made sure that I got one of the new rooms on the first floor. I am very pleased that i did because the new rooms aren’t up to much either.

This hotel really only meets the minimum standard that you would expect from a Hilton. Not a 4 star hotel. For example the shower head is only say 170cm high. That’s just no good if, like me you are tall so I had to stoop to wash my hair etc.

The breakfast was however good.

If you find yourself needing a hotel in east Croydon then its not that bad.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask oliver w about Hilton Croydon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas Craninx, General Manager at Hilton Croydon, responded to this review
25 January 2012
Dear Oliver w,

Thank you for taking the time to comment on Trip Advisor after your stay at the Hilton Croydon. I am sorry that you feel that our hotel in your opinion is average.

I am glad that you got one of our refurbished rooms as we do have ongoing refurbishment plans in place and are working our way through the hotel dealing with the issues that require attention. The carpets have been replaced and work has begun on the bathroom suites. As I am sure you can appreciate this does take time and I am confident we will succeed in keeping up our services and standards here at the Hilton Croydon.

Thank you again for your feedback and we look forward to welcoming you back to Hilton Croydon in the future.

Yours sincerely,
Nicolas Craninx
General Manager
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Additional Information about Hilton Croydon

  • Hilton Hotel Croydon
  • Hilton Hotel London
  • London Hilton
Address: 101 Waddon Way | Purley Way, Croydon CR9 4HH, England
Price range (per night):* INR4,865 - 11,072

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