I’ve just made my first visit to Hallmark Croydon since the refurbishment finished (I visited several years ago when it was previously known as the Aerodrome). The bar and Brasserie look great and service has improved a lot. The bedrooms are also like new and the beds very comfy. I think it’s got to be the best hotel in the area now. Big thanks to Ellen in reception for looking after me so well!

I booked two standard double rooms for three nights at this hotel. The rooms were both very clean, comfortable and well appointed. Tastfully decorated and unlike some other hotels we've stayed in the tea and coffee facilities were topped up daily. The breakfast buffet was a little limited in choise but was adequate. The reception and breakfast staff were always freindly and polite and I'll definately consider staying here again.
We didn't eat in the hotel so I can't comment on the restaurant.
The only thing that I found a little strange was having to leave a £50 per room deposite in case we did use the restauant or room service.

I recently attended a conference at this hotel and can honesty say I cannot think of anything that could have been done to make the stay any more enjoyable.
All the staff I encountered were very friendly, the food was lovely (we had breakfast, conference lunch and dinner in the evening), and my bedroom was fab with a nice sized tv and good shower.
The restaurant, bar and reception (it all merges together) looks really stunning (very funky wall lights).
I would certainly recommend this hotel for business or to anyone needing to visit the Croydon area.

Food was LATE and was very POOR.
My wife and I were going out to a party and wanted to have a meal before hand in the hotel restaurant.
In a Hurry: To make things quick we decided on 2 x starters which should have been quick to roll out.
*How Busy was the restaurant: There was one other table with 6 people, at 7.40 on a Friday!
*The Order: We ordered two onion soups (which should be sitting in a pot ready to re heat if not already hot) and a pate (which is served cold and so is ready to go once you take it out of the fridge) and a fishcake, which is pre prepared and takes 2-3 mins per side in a pan.
*How Long should it take?: That should have taken them say 10 mins to be generous.
*How Long did it take?: 35 mins
*The Excuse: They 'made' everything fresh!!!!!!
*The reality:
*The soup was clearly super nuked in the microwave from frozen (the waitress actually said it was made from fresh, even if it was that is ridiculous as soups are always a staple that can be dished out quickly)
*The fishcake was dry, semi cooked, tasteless and basically reconstituted bread, I didn't eat more than a mouthful and checked it through by opening it just to check it was / wasn't all like that.
*The pate - well, we were so late, my wife didn't even bother with it.
*The response: No apology or effort to make amends. We were too much in a hurry to get out we didn't bother to make an issue of it.
*Verdict: Meal was a joke, room was ok, though was meant to be deluxe, but with small corner shower and basic room, I would question that description.