We stayed with our two children for the new year package ! The hotel was wonderful , the staff were great and the food was of a very good standard and it was well organised in the restaurant ! The entertainment on new years eve was brilliant we had a fab time and will be back !

We took a one night trip to the alton towers hotel as a birthday treat for our 3 year old son.
Check in was simple, room spacious and appeared clean (I'm not one for checking under beds and in corners of window ledges etc.!)
Water park closed at 4pm so would advise getting there early as we only got 2 hours on the first day, however, our tickets allowed us to use the water park after check out the following day which was great!
Our stay was a late deal so didn't include an evening meal, but we were told we could reserve a table on arrival. Unfortunately the earliest available was 7.15pm which was a little late for a 3 year old to eat, and also meant that he would miss the evening entertainment that started at 7pm! Luckily we had taken sandwiches, crisps and drinks as there was no room service until after 10.30pm either!!
The evening entertainment was short and mediocre but the kids appeared to love it which i guess is all the matters!
Drinks were also overpriced but that's to be expected in hotels.

All in all we had a great time, good value for money and friendly staff. We absolutely loved the water park and even got to swim outside when there was snow on the ground which was abit surreal.

The only major critisism would be the room service pizza menu!!!!!
I can not warn people strongly enough..... Frozen pizza base, thick helpings of tomato purée, semi cooked cheese, pepperoni that's supposed to be ham, and all at a staggering price of £8.95 each!!!!! Eaten by myself and my partner who were both promptly sick!!!!!!
DISGUISTING!!!!!!......

I was really disappointed with the hotel,10 years ago it would have been fab but everything is now dated. The rooms need a little redecoration,we had to be moved twice as our bathroom roof had mold on it. Food was also overpriced. We had an amazing time in the park which made up for it!!

Having recently returned back from a 2 night stay at this hotel, the bedrooms could do with a re-fit mould around the windows, dust on the sides, bathrooms need a re-fit as there is cracks in the plastic sinks. We had our first meal in the secret garden restaurant very expensive for what they had on offer, they were sitting everyone under a glass roof with no heating so was very cold, breakfast was the same next day we eat at the water park the next day which was very nice and reasonable for what they had on offer, breakfast the following day was the same very cold also if you looked up the skylights where full of cob webs and needs cleaning. Pirate Bill is very good he keeps the littles ones entertained in the early evening (7.30pm - 8pm). I would certainly recommend the water park as there is something to do for all ages.