very surprised at the warmth friendliness,cleanliness of this rather old character hotel. probably could do with a face lift. ideal location and so quiet. we shall stay agaIN, IF THE PRICES ARE COMPARABLE with the portishead, premier lodge.thankyou to the staff(we were only on a room only booking)

We have been here for our christmas do, for the past three years and on both previous times the food was fine. This year on Friday 16th the food was very bad. Not just mine all of our food and not just the main. The prawns were the smallest I had seen for many years and the portion of this and the mellon was very small.
The Turkey was from an industrial canteen suplier, it was cold and had some Goo in the middle, The Steak was over cooked (I was told that they were all cooked the same and then reheated when required) The sauce was supposed to make it better..
Our conclusion was that it reminded us of school dinners not what is expected in a 3 star hotel. The talk in the bar reveiled that were were not the only ones.
They need Gordon Ramsey to visit.
We will not go back next year and we will not reccomment this to anyone (as we had before)

If you want to avoid the high prices and pressure of hotels in Bristol try this place just outside and on the coast in Clevedon.
We spent three weeks there and had the best of times. The hotel is at least victorian so plenty of space though a recent upgrade has given it a modern and warm feel.
Location on the cliffs above the Bristol Channel is spectacular; staff incredibly welcoming and obliging. Because we were working in Bristol our arrivals and departures were awkward some days- no problem at all.
Restaurant was outstanding with a new menu every evening; including a range of specials; superb food and excellent value!
Parking is good, access via the promenade or round the hill to M5 takes ten minutes max .
What's not to like here? We'll certainly be back!!

Arrived to an amazing building, lovely lobby and quirky old elevator and thought what a good start.
We were placed in a room a the far corner of the second floor so as to avoid the function that was on which we had been warned of in advance however, the room was a tiny double room in the attic and if you are tall, claustrophobic or use a wheelchair (which my wife does) then it is totally unsuited.
We were moved to a better sized room on the second floor and on the first night, the noise from he function was not a problem however a constant tapping sound on the roof area meant no minimal sleep on night one. Opted to pay for dinner and it was not worth the money. I think the chef forgot to flavour everything. Even the duck pate was flavourless.
Second night worse-another function courtesy of a local dj called music man who thinks he is in a club. All we could here was the sound of he bass. I asked reception if he could be asked to turn It down a little and if he did then it didn't appear to make a difference. The rest of the night more tapping. Impossible to sleep. Will never stay here again. The only positive we're the few members of catering staff Nd power who all made an effort and were very friendly.Not good value and even if it were cheaper, it would still be bad value. I haven't covered everything but this is plenty.