It has taken me longer than expected to get round to writing this review, but my visit was so bad I have to post this on TA.
I visited Alnwick earlier in the year for a short break with family. One night we decided to eat at the Oaks hotel and restaurant. I chose swordfish from the menu as opposed to the carvery which was on offer. The fish was awful, it looked and tasted like a BOIL IN THE BAG and not like I’d just paid approx £17 for it! It was awful, alongside the veg which were not appropriate to the dish. The man on the table next to me mentioned to the waitress how bad his fish was (same dish as mine) so I took the opportunity to agree with him. The next thing I knew the owner had come over to my table and began defending his dish, not listening to my polite feedback, he was rude, defensive and in no way apologetic for my poor dining experience. He did however refund my meal – which was the least he could do. The 3 other people I was dining with seemed ok with their food, carvery and curry – no room for mistake there I would say.
My dish was bad enough, but the owners behaviour towards me was much worse and inexcusable. With an attitude like that this establishment will not learn from its mistakes, progress, prosper or entice repeat custom.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC