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The Oaks Hotel – reviews, photos

South Road, NE66 2PN, England
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Ranked #7 of 11 hotels in Alnwick
3.5 of 5 stars 42 Reviews
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42 reviews from our community

    Trip type
Traveller rating
    13
    15
    4
    5
    5
Date Rating
Chester, United Kingdom
Senior Contributor
29 reviews 29 reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
“Good private hotel, nice food”
4 of 5 stars Reviewed 22 January 2012
1
person found this review helpful

Stayed for a couple of nights on business. The room I had was cheap and not the best in the hotel with the window partly obscured by the roof of the adjacent part of the hotel. Not a good start, but the bed was comfortable and there was adequate desk space for my laptop. Evening meals were very nice and helpings generous, so much so that I could not fit a pudding in. Breakfasts were also excellent and generous. There was little noise and I had two good nights sleep. Car parking was fine and it was easy to walk into town. I also found the staff very friendly in contrast to some other reviewers. Would stay again if in the area.

  • Stayed September 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Drooper901 about The Oaks Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Contributor
15 reviews 15 reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
“Owner comes with a warning!”
1 of 5 stars Reviewed 20 January 2012

The owner should come with a warning!
we booked a large table for Sunday dinner and glad we never went.
I rang the restaurant prior to going due to my son having food allergies, the owner answered the phone. He didn't even know my sons allergies before he was telling me not to eat this or that, he was rude, shouted at me n didnt have a clue about allergies! So I ended up hanging up the phone.
When I did call back I cancelled the table, however again I recieved abuse from the owner. Very rude.
I have been in the pass to this restaurant to find the food dry or frozen food reheated. It's over priced and the outside is dated and could do with a good clean.
I would recommend everyone to stay clear there are plenty of lovely places to eat in Alnwick

  • Stayed January 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Hanzi-b about The Oaks Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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13 helpful votes 13 helpful votes
“Awful food and rude owner”
2 of 5 stars Reviewed 6 January 2012

It has taken me longer than expected to get round to writing this review, but my visit was so bad I have to post this on TA.

I visited Alnwick earlier in the year for a short break with family. One night we decided to eat at the Oaks hotel and restaurant. I chose swordfish from the menu as opposed to the carvery which was on offer. The fish was awful, it looked and tasted like a BOIL IN THE BAG and not like I’d just paid approx £17 for it! It was awful, alongside the veg which were not appropriate to the dish. The man on the table next to me mentioned to the waitress how bad his fish was (same dish as mine) so I took the opportunity to agree with him. The next thing I knew the owner had come over to my table and began defending his dish, not listening to my polite feedback, he was rude, defensive and in no way apologetic for my poor dining experience. He did however refund my meal – which was the least he could do. The 3 other people I was dining with seemed ok with their food, carvery and curry – no room for mistake there I would say.

My dish was bad enough, but the owners behaviour towards me was much worse and inexcusable. With an attitude like that this establishment will not learn from its mistakes, progress, prosper or entice repeat custom.

  • Stayed March 2011, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Service
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Ask Elizabeth G about The Oaks Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitley Bay, England, United Kingdom
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
“The Oaks Hotel”
3 of 5 stars Reviewed 6 November 2011

Had lunch here twice in the last couple of months. The food is quite good although I felt there was little choice for vegetarians.Also if you preferred anything from the "specials" menu it was rather expensive.However, overall the I enjoyed the food, the service was good and best of all the beer,(Jennings real ale) .Jennings "Sneck Lifter" is by far the best beer but unfortunately they do not always have it, only their "Bitter"

  • Stayed October 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Brian H about The Oaks Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Overpriced for what it is”
2 of 5 stars Reviewed 2 November 2011 via mobile
1
person found this review helpful

As many have said before, this really is a pub with rooms (don't be fooled by the pictures on the website). I was quite happy with the location even though it is not smack in the centre of Alnwick (just a pleasant 10 in walk away). Our room faced onto an outdoor drinking area so traffic noise was not an issue. Luckily for us, the weather was quite cold when we stayed here so there weren't any drinkers using the outdoor space!
The staff are the highlight of our stay - friendly, jovial and funny. The room, however, was disappointing for the money we were charged. The ceiling light was weak, there was just one bedside lamp in our double room, no lights at the dressing table, hair dryer well past it's effective date (and located on the opposite wall to the dressing table!) to mention a few issues. I suspect the poor lighting of the room was also the reason for why the side table holding the tea making facilities and the room telephone had thick layers of dust on them!
On the plus side, the room was well heated and bathroom seemed reasonably clean.
We thought the food was quite good, from the carvery dinner to the enormous cooked breakfasts.

  • Stayed September 2011
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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The Oaks Hotel Also Known As

  • Oaks Hotel Alnwick
Address: South Road, NE66 2PN, England

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