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The White Swan Hotel, Alnwick – reviews, photos

Bondgate Within, NE66 1TD, England
Hotel amenities
The White Swan Hotel, Alnwick
Ranked #5 of 11 hotels in Alnwick
4.0 of 5 stars 281 Reviews
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281 reviews from our community

What travellers say about this hotel
  • Dining room(32)
  • Very good(29)
  • Olympic suite(20)
  • Car park(15)
  • Reception staff(15)
  • Hardy Bistro(14)
  • Evening meals(12)
  • High Street(7)
  • Next morning(7)
  • Sister ship(5)
Traveller rating
    84
    84
    62
    36
    15
Only show reviews for Family (22) | Couples (170) | Business (19)
Date Rating
goole
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
“fantastic value, great staff............”
5 of 5 stars Reviewed 3 February 2012
2
people found this review helpful

We booked a £99 offer at the White Swan Hotel in late January, to include dinner, bed and breakfast. For that price we didnt expect too much, but it was amazing value and quality, with even a free bottle of Prosseco thrown in for good measure. The Olympic Restaurant is a fantastic room for a meal, being rescued from the 1st class lounge of the sister ship to The Titanic. The set menu was varied, good choices, and great quality. The warmth of the staff deserves extra mention, nothing to much trouble! We shall return, without a doubt. Whilst in Alwick, visit the excellent Tanners (pub) on Hotspur Street - 5 minutes from the White Swan - a great single room pub with the best beer in Alnwick without a doubt.

Room Tip: rooms in the courtyard at the back are isolated and quite. And spacious.
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask goodbeer00 about The White Swan Hotel, Alnwick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulSmithGM, General Manager at The White Swan Hotel, Alnwick, responded to this review
5 February 2012
Dear Guest,

Thank you very much for sharing your lovely comments following your recent stay with us on our Winter Warmer Offer. I was so pleased to learn of how friendly and accommodating you found the staff. Our head chef Lee was thrilled with your comments regarding the food and menu and he looks forward to having the opportunity to cook for you again in the near future.

Kind Regards,

Paul Smith
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, United Kingdom
1 review
“great place to stay”
5 of 5 stars Reviewed 29 January 2012

we had a lovely break at the white swan, when we arrived we were upgraded to a suite because it was our anniversary which was a plesant surprise. The dining room is lovely, food great and the staff couldnt do enough for us. Thankyou would definately visit again and recommend this hotel.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask sally h about The White Swan Hotel, Alnwick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulSmithGM, General Manager at The White Swan Hotel, Alnwick, responded to this review
5 February 2012
Dear Sally,

Thank you so much for choosing to celebrate your wedding anniversary with ourselves at The White Swan Hotel. I was so pleased that our reception team were able to offer you an upgrade to a suite category room for the duration of your stay. We appreciate greatly your lovely comments regarding the food and staff and will be sure to share with everyone at the hotel.

Kind Regards,

Paul Smith
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, United Kingdom
1 review
“nites stay”
5 of 5 stars Reviewed 29 January 2012

just stayed one nite but loved it loveiy staff loved the room modern and super clean food in bistro was delish would go back

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask james t about The White Swan Hotel, Alnwick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulSmithGM, General Manager at The White Swan Hotel, Alnwick, responded to this review
5 February 2012
Dear James,

Thanks for expressing your thoughts following your recent stay with us at The White Swan Hotel, Alnwick. I was delighted to read your remarks regarding our delicious food in Hardy’s Bistro and the attentive friendly staff. I will be sure to share your lovely comments with the rest of my team.

Kind Regards,

Paul Smith
General Manager
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Norwich, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Tony F”
5 of 5 stars Reviewed 29 January 2012
2
people found this review helpful

We booked this room on a "2 night deal". We advised that we would be arriving late (about midnight) and were welcomed upon arrival. Thre was parking available at the rear and we were offered a snack and a drink, despite our late arrival. The staff were excellent and attentive, but not overly so. I have been in the White Swan some years ago and it looks improved from what I can remember. As I have roots in this area, it is nice to know that there is somewhere I can stop.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Tony F about The White Swan Hotel, Alnwick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulSmithGM, General Manager at The White Swan Hotel, Alnwick, responded to this review
5 February 2012
Dear Tony,

Thank you very much for taking the time to review your recent stay with us at The White Swan Hotel. I was very pleased to learn that despite your late arrival our team ensured you received sandwiches and drinks after your long journey. We are also really pleased that you feel the hotel has significantly improved since your last stay with us and we look forward to welcoming you back again in the future.

Kind Regards,

Paul Smith
General Manager
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Middlesbrough, United Kingdom
1 review
“Winter offer”
5 of 5 stars Reviewed 22 January 2012

I booked this offer the day before we travelled for two couples, the price was £99.00 per night, per couple, for a double room ,evening meal,breakfast and a bottle of Prossecco in our room upon arrival.
When I booked I was given the chance to upgrade to a superior room for an extra £10.00 per couple which I did.
Upon our arrival we were booked in by some of the most friendly, welcoming staff that I have ever come across. We were given a suite as part of our room upgrade and we were really pleased with it. The room was large , well furnished and spotlessly clean. The promised bottle of Prossecco was on ice waiting for us and was a very nice touch.
We were given a £25.00 allowance for our evening meal which was more than enough, each person had three courses without needing to exceed this amount.
The food was excellent,as were the staff serving us.
I thought this offer was excellent value and I will definitely stay at this hotel again and I would recommend it to others.

Room Tip: Book a suite
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask ANDYG186340 about The White Swan Hotel, Alnwick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulSmithGM, General Manager at The White Swan Hotel, Alnwick, responded to this review
5 February 2012
Dear Andy,

Many thanks for your lovely review which we were so pleased to read. It makes it so worthwhile for everyone at the hotel to receive such positive comments and I will be sure to share with the rest of the team. We are delighted to learn you will definitely be staying with us in the future and we hope to be welcoming you back very soon. Kind Regards,

Paul Smith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about The White Swan Hotel, Alnwick

  • White Swan Alnwick
  • White Swan Hotel Alnwick
Address: Bondgate Within, NE66 1TD, England
Price range (per night):* INR8,332 - 12,750

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The White Swan Hotel, Alnwick
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