The rooms were reasonable in size. The bed was comfortable and there were lots of pillows, including non-feather. The food was reasonable (a themed night), but not great in terms of taste or variety. Very little vegetarian options..
Some of the breakfast staff were great. They were proactive and doing their best. The breakfast itself was nothing special.
The reception staff and other staff could do with upgrading to a 'can do' mindset. I was at a business conference and we asked for more water and glasses. They didn't arrive. A few other niggles meant that things didn't run as smoothly as they might. The buffet for lunch had one vegetarian option, which was relatively tastless, which left only salad on a day where the temperatures were below freezing.
Most of the hiccups could have been easily remedied. It just takes the will. Creativity with the menu and improvements on staff responsiveness would easily push this hotel to a four star review - and perhaps even higher.
- Holiday Inn Crick
- Crick Holiday Inn
- Holiday Inn Rugby
