Stayed at this hotel 22nd- 25th Jan 2012 .Upon arrival we were told by a very pleasant apologetic girl on reception that there was a problem with the shower in our room, but that a plumber had been booked to sort it. We were offered the key to an adjacent room if we wanted to use the shower in the meantime. We didn't have a problem with this arrangement as our room did have a seperate roll top luxury bath. We were grateful for the kind consideration shown however, Without complaint or promting on our part, we were subsequently offered a free upgrade to a superior room with a sea view which had a working shower which we gratefully accepted. They even moved our things for us. All the staff were most pleasant and accommodating and a credit to the hotel. I believe the owners were away during our stay but the hotel was left in very good hands.The rooms were spotlessly clean, well appointed and comfortable and the views were to die for.
We booked in for dinner one night and the quality of food and the service we received was very good indeed as was the breakfast which was cooked to order.
The hotel has a well stocked public bar with a good selection of real ales on offer.
All in all we had a very pleasant enjoyable stay and we would highly recommend this hotel. The service standards and friendliness of the staff far exceeded our expectations. Thank you.
- Victoria Hotel Robin Hoods Bay
