we have stayed in this hotel at many times been made to feel very welcome and have been very happy the staff are very welcoming just make sure you are hungry when you order food asthe meals are massive its ideal for the races and richmond so close what you have to appreciate is that some of the hotel is very old but that just adds to its charm good hotel great hospitality

october, 2011 - we stayed for one evening. The bed and pillows were the worst we have ever experienced. Restaurant not in use except for breafast. Bar meals only = service diabolical = experience never to be repeATED

This hotel is pretty old and has some curiousities because of its age such as uneven floors and odd room layouts. However, the long shagpile carpet that covered the floor including the shower room could have been avoided! I don't know why you would chose to carpet a hotel floor with it. It must be impossible to keep clean and made me wondered how clean it was. I stayed with family so we had a look at a few rooms and it only seemed to be the twin room I was in that had this issue. The room layout was also a bit odd with what appeared to be a cupboard housing the toilet and shower with the basin in the bedroom. The beds themselves were comfortable enough and the shower was hot. Always a bonus! The breakfast next morning was fine and overall the stay was fine. We were staying as we were attending a family party in the hotel so we got a good price but I don't think I would chose to go back.

My wife and I stayed for one night in May2011, we were going to Catterick race course just across the road. We arrived and some of the car park was blocked so guests could park. The bars was packed so we went to the races. after we went back to the hotel and with race goers and two weddings to attend to it was busy but five bar staff who knew what to do soon had all the customers satisfied. we ate in the bar and the food was good. would return here if in the area