Having stayed at the Windmill Previously we decided to go again, BIG MISTAKE!

Upon arrival we found the staff rude and unhelpful. The room was dirty and shabby and looked like it hadnt been cleaned for a month. There was no coffee or teaspoons, and they bed was unkempt.

Breakfast was even worse with horrible bread sausages and salty Bacon.

We have just returned from spending one night at The Windmill and will probably never book a room here again. Previously we have stayed here twice before and never had any complaints but the owners have changed about six months ago and although I take my hat off to them for their ingenuity for making more money from the establishment I do feel they are compromising on their overnight guests comfort and appreciation.

We arrived only to find that they couldn’t find our booking. Eventually they managed to find it. We noticed a flyer on the reception desk for a live band which was due to play at the hotel that night. It was understood that the band wouldn’t be playing very late so would not disturb the guests. On arrival in the room on the second floor we were slightly taken aback by the overall condition of it. The window frames were in a very dirty condition. There were flies squashed on the walls in the bedroom (5) and the bathroom (7). The bathroom had a very fusty smell to it and wasn’t very clean either. One bedside table and one side light, centrally positioned over the bed. We didn’t complain at the time because we had got the impression on checking in that the hotel was full.

We returned later to the hotel at 11.50pm. The place was jumping with the band playing in the bar and a private party in the restaurant with a DJ. The band stopped playing at midnight but the DJ didn’t stop til 1am. The vibrations from the base made something rattle in our room. We eventually dropped off at about 1.15am. We understand from other guests whose room faced onto the front of the hotel that they were then kept awake by the leaving teenagers arguing for about an hour outside the hotel.

Breakfast was reasonable. Not sure what happened to the sausage though on the ‘Full English’? Our waitress was lovely.

When we came to pay the £70 for the double room I raised the points about the room cleanliness and suggested that it maybe an idea to warn guests in future when they had events booked. I was met with indifference. I was told that the room had been cleaned on the morning of our arrival and therefore made to feel it couldn’t have got that dirty in the few hours before our check in. I was also told with some indignation that they had patrolled the corridor on the 2nd floor and that there was no noise from the events in the hotel. No hint of any apology.

Good luck to the new owners but maybe they should review their customer service.