Just stayed for the first time. Impressed with the hotel and location. Rooms comfortable and clean.Staff were friendly.
We attended a function in the evening. The function suite was very pleasant.They were catering for around 100 people. However the food was a big let down. After taking our seats we waited around 30 minutes to be served a starter. The main course consisted of roast beef that was rather tough and and served with far too much gravy,yorkshire pudding that was cold and rubbery,roast potatoes also cold and carrots and cauliflower,not enough to go round. The sweet arrived and this was also nearly cold. The rest of the evening was very enjoyable.
Breakfast was fine, but again the food could be improved.
We did not try the bar meals,maybe these would be better.
Apart from the food we had an enjoyable stay in great location with good company.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
18 January 2012
Thank you for your review and positive opening comments. I am disappointed the food did not come up to our usual high standards and based on the information you gave I believe I know the night you write about. Unfortunately service had to be delayed by 30minutes as many guests had yet to arrive indeed some arrived to check in after the meal was supposed to have been served. As many of the guest were enjoying the opportunity to chat the organisers and ourselves moved the dining time back to accommodate the guests needs. This may explain the 30 minute wait although I would not use this to excuse the quality of the food presented. As this dinner was for 180 guests it is a substantial event but not uncommon for our venue which hosts and satisfies banquets such as this on a regular basis and thankfully many re-book as they are astounded by the standard we maintain despite the numbers. Please accept my apologies and hope you will not be let down on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC