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BEST WESTERN Garstang Country Hotel and Golf Centre – reviews, photos

Bowgreave Drive | Garstang, Garstang PR3 1YE, England
Hotel amenities
BEST WESTERN Garstang Country Hotel and Golf Centre
Ranked #1 of 3 hotels in Garstang
4.5 of 5 stars 45 Reviews
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45 reviews from our community

    Trip type
Traveller rating
    22
    15
    7
    1
    0
Date Rating
Preston
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“40th Birthday Celebration”
5 of 5 stars Reviewed 29 January 2012

My husband had his 40th birthday at the hotel only last night (28/1/2012) and I just wanted to say that everything was perfect. The layout of the room, the fabulous food, which was served by extremely polite and helpful staff. One of our guests was on a gluten free diet and all the food was labelled to indicate that it was in fact gluten free, which was really nice. The DJ was really friendly, the bar staff were excellent. All of the guests have been commenting today about how fantastic it was and what a lovely hotel it is. A big thanks to the staff for delivering breakfast to my brother who had flown in from Holland for one night only and had to catch an early fight this morning. It was worth every single penny and we would happily recommend this hotel to anyone for any occasion.

A huge thank you also to the bar staff and the DJ for being such good sports when my husband and brother decided to spice things up at midnight :-)

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask AlfieBean about BEST WESTERN Garstang Country Hotel and Golf Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris Wood, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
30 January 2012
Your kind words about our staff are fantastic and will be displayed in the staff room to show their service is noticed and appreciated.

I am pleased you all had a good time and we look forward to your next event with us.

Kind regards

Chris
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Lancaster, England, United Kingdom
1 review
“Enjoyable event”
5 of 5 stars Reviewed 19 January 2012

We hold our January christmas party at Garstang every year and this year was no exception.
i was especailly impressed with the organisation in the dining room and the food that was served. The numbers at the party increase each year (180) and the service we receive is excellent despite the large numbers and menu choice, meaning 9 seperate dishes to deliver to the correct tables. Despite a few timing problems at the begining of the evening (nothing to do with the venue) the hotel produced a wonderful meal. There were plenty of staff and the bar staff were friendly and prompt. The hotel worked closely with us for several months leading up to the event to ensure that the event ran as smoothly as possible.

Since the event I have had many possitive comments on the evening and the food and I would definately recommend the venue to anyone hosting a large event. I also stayed at the hotel in a lovely clean room with character and would be sure to stay again.

Room Tip: Some of the rooms have a four poster bed!
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  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chris Wood, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
20 January 2012
Having received the previous review a couple of days ago we are grateful you could find the time to write your view on what appears to be the same event.
You have taken the trouble to breakdown all aspects of your event and as such all departments can take some praise, I will pass on your comments which I am sure will give all the staff a lift.
Thanks again and maybe see you next year or soon.

Kind regards

Chris
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Lancaster, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Beautiful Location”
4 of 5 stars Reviewed 15 January 2012

Just stayed for the first time. Impressed with the hotel and location. Rooms comfortable and clean.Staff were friendly.
We attended a function in the evening. The function suite was very pleasant.They were catering for around 100 people. However the food was a big let down. After taking our seats we waited around 30 minutes to be served a starter. The main course consisted of roast beef that was rather tough and and served with far too much gravy,yorkshire pudding that was cold and rubbery,roast potatoes also cold and carrots and cauliflower,not enough to go round. The sweet arrived and this was also nearly cold. The rest of the evening was very enjoyable.
Breakfast was fine, but again the food could be improved.
We did not try the bar meals,maybe these would be better.
Apart from the food we had an enjoyable stay in great location with good company.

  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask PJ1323 about BEST WESTERN Garstang Country Hotel and Golf Centre
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Chris Wood, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
18 January 2012
Thank you for your review and positive opening comments. I am disappointed the food did not come up to our usual high standards and based on the information you gave I believe I know the night you write about. Unfortunately service had to be delayed by 30minutes as many guests had yet to arrive indeed some arrived to check in after the meal was supposed to have been served. As many of the guest were enjoying the opportunity to chat the organisers and ourselves moved the dining time back to accommodate the guests needs. This may explain the 30 minute wait although I would not use this to excuse the quality of the food presented. As this dinner was for 180 guests it is a substantial event but not uncommon for our venue which hosts and satisfies banquets such as this on a regular basis and thankfully many re-book as they are astounded by the standard we maintain despite the numbers. Please accept my apologies and hope you will not be let down on your next visit.
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Stafford, United Kingdom
Contributor
13 reviews 13 reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
“Great for business”
4 of 5 stars Reviewed 11 January 2012
2
people found this review helpful

Stayed at the Garstang Country Hotel whilst doing business locally - it provided all that I needed; a comfortable warm room, desk to work at, free wi-fi, tea and coffee and good food. Whilst a little dated the hotel was certainly ideal for my purposes and I would stay again. The restaurant was closed so I ate in what is called the "Brasserie". The food was excellent and although informal the service attentive. If I was to be critical though the term "Brasserie" is not being used correctly, the room is more like a dining room with tv and bar / cafeteria counter and the menu is simply a limited range of bar snacks. The lighting is bright and the room lacked any character or atmosphere. If I was with my wife or business partner or it was a nice evening weather wise I would to be honest have got in the car and eaten out. Had breakfast before leaving which was again good and the member of staff had remembered by room number which impressed me.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Chris Wood, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
12 January 2012
Thank you for your positive comments on the quality of the food, rooms and service I am also grateful for your concise critique which we will use to make further improvements.
The Brasserie is a new addition for 2012 and we apologise the name gave the wrong impression, we decided on the name as we felt the dictionary term...

‘an unpretentious restaurant, tavern, or the like, that serves drinks, and simple or hearty food'.

....was an accurate reflection of the menu and service style we hope to offer. For those who prefer a more formal dining style we do have our restaurant which is adjacent to the Brasserie and our Bar and Restaurant menu are available in both. These are also available to view online at our website if you wish get a flavour of what we offer.

Thanks again for taking the time to review us and I look forward to meeting you on your next visit.
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Aberdeen, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“WARNING FOR DISABLED USERS!”
4 of 5 stars Reviewed 8 January 2012

This is a beautiful hotel with excellent service ...
however after requesting a disabled room when booking we were very disappointed to be given a standard room with an extra handrail in the bathroom! After asking at reception we were told this was one of their 2 disabled rooms and offered a bathmat, what use is the bathmat if you cannot get into the bath!
I cannot fault this hotel in any other way I would just like to share my experience to avoid anybody else having the same disappointment as me, the disabled rooms are not disabled-user friendly at all!

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chris Wood, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
10 January 2012
May I first thank you for remaining positive about the hotel even though we failed to supply you with a room adequate for your needs, or potentially those of other disabled guests.
We do recognise that although our disabled rooms do have additional facilities, which can cater for many disabilities and impairments, access to the bath for some would be difficult.
We are proposing a walk in shower / wet room in our disabled rooms which hopefully would allow us to fully cater for all needs, if you would like to make further recommendations I would welcome it and invite you to contact me directly.

Kind regards

Chris
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Additional Information about BEST WESTERN Garstang Country Hotel and Golf Centre

  • Best Western Garstang
  • Garstang Best Western
Address: Bowgreave Drive | Garstang, Garstang PR3 1YE, England
Price range (per night):* INR5,336 - 8,726

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BEST WESTERN Garstang Country Hotel and Golf Centre
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