So my situation may be different, but I got married at this hotel 7 weeks ago. From start to finish the customer service was out of this world and second to none. They could not do enough for us and our 3 day stay at the hotel was just perfect. The wedding was perfect and it was truly down to their amazing staff. I would recommend this hotel to anyone.
I also had my hen do there with 20 friends in October 2011, again the customer service was out of this world!

It was late when we arrived so there weren't many guests around, we had a superb welcoming. Very accomodating for the children. The staff were extremely helpful and friendly. We booked room only (2 adults and 2 children) and the room was massive. We normally go B&B but thought we'd try the local breakfast cafes and this worked out very well for us (no pressure with two 9 yr olds!) although the food in the hotel did smell and look very good. Very good value for money. We would definitely go back here again- staying in the executive wing.

Well what can I say about the dunkenhalgh hotel.

First of all I would like point out the positive aspect of my stay ............ 


It was near the motorway!


I went to the bar with a client and a friend as we needed to discuss our diaries, we purchased drinks and sat in the unrexlaxed and awkward bar of the hotel.  After 30 minutes of so I popped along to the toilet, my first impressions of the toilet were terrible as there was no hand towels or anything to dry your hands after washing them and used hand towels where slung over in a corner, it obviously hadn't been cleaned for a few hours.

I took my jacket off in the cubicle and hung it up on a make shift and wobbly coat hook, after a few minutes as just as I was in the process of finishing I stood up and the lights went out in the toilet, this resulted in me slipping and almost falling hand first into a used toilet !!!!

I had to use the torch on my phone to find a roll of toilet paper as there was none on the holder and had to hold my torch while I used the paper!!!!!!! This resulted in me nearly dropping my phone down the loo.

As you can imagine I was furious and extremely embarrassed, I would expect this in a faulty towers type hotel but not in a hotel of this calibre.

I promptly reported this to the reception and she apologised, can I ask you to think how embarrassing that is to have to report this to a female member of staff !!!

Despite this I decided to stay and booked a room.

We continued to drink and spend money in the bar, we decided to have more drinks upstairs and ordered room service - throughout the evening i spent almost £200!!

I must point out there was no noise coming from the room, however the staff thought it be best to call the police as they suspected fraud as I used my debit card to pay for my evening !!!!! 

The police came to my room and detained me for 30 minutes before they could confirm my identity !!!!!!! 

One word - ridiculous !!