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BEST WESTERN Manor Hotel – reviews, photos

Hever Court Road, Singlewell DA12 5UQ, England
Hotel amenities
BEST WESTERN Manor Hotel
Ranked #2 of 2 hotels in Singlewell
4.0 of 5 stars 32 Reviews
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32 reviews from our community

    Trip type
Traveller rating
    13
    8
    9
    1
    1
Date Rating
Colchester, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Good hotel for shorter stays, very good for food”
4 of 5 stars Reviewed 8 February 2012 via mobile

We stayed at this hotel for 1 night for a birthday celebration. The rooms are clean and spacious, with all the facilities you would need for a short stay. The decor is slightly old fashioned but what does it matter? The bed was comfortable and the shower was amazing.

Our stay included breakfast which was a great selection of full English, continental and cereals. The food was good, but at breakfast the service was slightly slack - I queued for 15 minutes to get my hot breakfast as virtually the whole restaurant sat down at the same time. Not the fault of the staff that everybody came at once, but maybe a staggered booking system would be more effective. There we're no glasses for juice and the waitresses didn't seem to know where to find any as apparently there were none in the bars either! There was no milk near the tea/coffee - instead you had to push through the food queue to where the cereal was.

Dinner the night before however, was fantastic. We had a small function room and the service was outstanding. We had the £19 a head 3 course menu, and given the reasonable price the food was wonderful. A good selection of starters and desserts are ordered at the table, all of which looked delicious. For main course you go to the food stand to select your meal, and once chosen it is carried to your table for you. The waitresses were very attentive and made the evening go very smoothly.

The main bar is in the foyer of the hotel with plenty of seats. It remains open until 1.30am for residents. My only criticism is that guests from a Wedding in one of the function rooms filled up the residents bar rather than using the facilities in the room, and we're constantly in and out of the front doors for a smoke. Normally that would be fine, but given the snow that was heavily falling, the cold came in easily and the smokers actually remained inside the building meaning the bar quickly filled with smoke. Nothing was done by the bar staff or reception staff to stop this.

Overall this is a nice hotel with excellent food for an overnight stay. I would definitely stay there again overnight, and would visit just for lunch/dinner in the future as the food was really good. I do feel that more care needs to be taken to
ensure that large functions such as weddings do not infringe on the enjoyment of other guests stay though, as they seemed to have free reign in the hotel.

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
“Great service, great food, very comfortable and excellent location.”
5 of 5 stars Reviewed 30 January 2012

The best hotel in the area. We used it for our wedding reception and we and our guests had a superb experience. Great food, great service and friendly staff who seem to be the same whenever we go back. Great value for money.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Nick Wilde, General Manager at BEST WESTERN Manor Hotel, responded to this review
31 January 2012
Thank you for your reveiw of our propery and I am glad that you have enjoyed your stay with us I remember your wedding what a day!!! We were happy to see you again on this occasion and look forward to seeing you again soon
Nick Wilde
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northampton
1 review
“Good Location”
4 of 5 stars Reviewed 18 January 2012

This hotel is perfect for travelling on the eurostar from Ebbsfleet. It offers a great package which allows you to leave your car and a taxi takes you to the station ! the receptionist was very helpful and knowledgable about things to do in the area (although not much immediately around the place) suggested we take a look around Bluewater shopping mall just a short drive away, returning tired we had a very enjoyable meal (fantastic gammon) in the hotel restaurant which was quiet.The waitress told us it had been recently refurbished. All it lacked was customers.We had an early start and so missed breakfast,but had a good nights sleep in a spotlessly clean room with all the necessary amenities. We will definately stay here again when visiting our friends in france. It's ideal!

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Birmingham, United Kingdom
1 review
1 helpful vote 1 helpful vote
“J2JAP”
5 of 5 stars Reviewed 18 January 2012
1
person found this review helpful

Good location, adjacent to the A2, within easy reach of Ebbsfleet International Station and Bluewater. Check in was efficient and friendly. Room was spotlessly clean and comfortable with all the usual facilities.
I tried the 'Chefs Table Menu' in the evening; value for money with a good choice and no waiting for orders to be taken. Food was of excellent and plenty of it! Overall a good experience and I look forward to my next stay.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Nick Wilde, General Manager at BEST WESTERN Manor Hotel, responded to this review
20 January 2012
Thank you for your comments we are glad you enjoyed your stay and that you had a great dining experience in our new "Manor Roast" restaurant. We value all customer feedback and look forward to your return soon
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Verbier, Switzerland
Senior Contributor
25 reviews 25 reviews
Reviews in 19 cities Reviews in 19 cities
3 helpful votes 3 helpful votes
“Travel back in time with this place”
2 of 5 stars Reviewed 19 December 2011

Lovely receptionist.
Horrible decor, dated, tacky, tacky crowd for functions floating about, just generally not nice. Room was dated, smelt very funky, bed not overly comfortable, basic furniture and bathroom very old and dingy, leaky faucets and shower, disgusting shower curtain.
Seriously overpriced, I have lived and travelled all over the globe, and this just did not do.

Think competition in this area could do very well, there is not a lot to choose from hence the overpriced grotty rooms.

  • Stayed November 2011, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Nick Wilde, General Manager at BEST WESTERN Manor Hotel, responded to this review
21 December 2011
Thank you for your comments although I am some what surprised that you actually stayed with us for 12 nights at a heavily discounted rate but still found us over priced!!! as we are competativly priced with other hotels in our area.
Not quite sure what a funky smell is?? and maybe its a bit harsh to label our other guests as tacky
It may have helped to bring any dissatisfaction to our attention during your stay, and we may have been able to make sure your stay was more pleasurable.
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Additional Information about BEST WESTERN Manor Hotel

  • Best Western Singlewell
  • Singlewell Best Western
Address: Hever Court Road, Singlewell DA12 5UQ, England
Price range (per night):* INR6,169 - 8,726

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