We stayed here on 15 January 2012, location and staff are great. The only problem was no heating was on! Check in is 3.00pm we arrived after that - had a couple of drinks in the bar (with a convector heater on) and was advised the heating came on at 4.30pm - it didn't in the bedrooms or the communal areas. This was a weekend when the temperature was about freezing. Eventually we were moved to a room where the heating had been turned on, and we had been given a couple of convector heaters.The room was fine and the staff were helpful - but the hotel, or chain, needs to decide whether to open and take bookings or close and save money. Due to the room temperature, not quite the afternoon planned!
- Best Western Hythe
- Hythe Best Western
