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Mercure Letchworth Hall – reviews, photos

4.0 of 5
Letchworth Lane | Letchworth Garden City, Letchworth SG6 3NP, England
Hotel amenities
Mercure Letchworth Hall
Ranked #1 of 2 hotels in Letchworth
3.5 of 5 stars 201 Reviews
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201 reviews from our community

    Trip type
Traveller rating
    55
    69
    36
    24
    17
Date Rating
Addlestone, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Too many fingers in too many pies”
2 of 5 stars Reviewed 13 February 2012
2
people found this review helpful

We have just returned from staying at Letchworth Hall for two nights. One night was a gift from friends on a Group on deal and we paid for an additional night prior to arriving.

This hotel isn't terrible neither is it great. They need to decide what they are going to concentrate their efforts on and do that well instead of doing everything not so well.
It seems to cry out the old saying 'jack of all trades master of none' Restaurant food is good but the 'hot' breakfast is self service, very average and warm at best. Rooms are small and compare to a travel inn. We did, however, have plaster missing from the bedroom wall and mould on the bathroom ceiling which we've never seen in a travel inn !

First visit to a Mercure hotel and it will be the last.

  • Stayed February 2012, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask carol H about Mercure Letchworth Hall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stevenage, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Lovely meal”
4 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

We had a voucher through Travelzoo for a meal for two for £29 and it didn't disappoint. There was a set menu with 5 options for each course. The options were very varied with a choice for vegetarians too. The portion sizes were very good too, felt very stuffed afterwards! The waiters were attentive and checked that everything was ok with our meal. I would definitely go back and stay overnight too.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask hsims2807 about Mercure Letchworth Hall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighouse, West Yorkshire
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Pleasant Stay”
4 of 5 stars Reviewed 6 February 2012

Booked for one evening due to a Travelzoo deal at the attached restaurant. The reception staff were friendly enough. Thought the room was a good size and the bed was very comfortable. The bathroom was a bit small and there was mold on the ceiling as there wasn't any ventaliation which was a shame.
The windows let a huge amount of the cold in, but thankfully the radiators did their job! Stop wasting heat and get your windows replaced!!
Overall, an enjoyable stay.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask DLODGEX13 about Mercure Letchworth Hall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony Murdock, General Manager at Mercure Letchworth Hall, responded to this review
7 February 2012
Dear Guest,
Thank-you for your review. You have highlighted some keys issues which I can assure your are in hand. We are currently undergoing a maintenance programme which includes the bathroom ventilation systems, in order to erradicate any such mould. These works are due to be completed in the next three months.
Thank-you once again for your review.
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Lacey Green, United Kingdom
Senior Contributor
22 reviews 22 reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
“A lovely hotel but not quite up to the mark.....”
3 of 5 stars Reviewed 5 February 2012

The Letchworth Hall is in a pleasant setting and conveniently located close to the A1(M). Our room was comfortable but quite basic: there was a tv, en-suite facilities, a safe and other useful items, but no fridge, an uncomfortable bed and other items of 'cheap' furniture.
Outside our room, we made use of the lovely dining room (the conservatory was a tad cold and drafty), the relaxed bar area and ante room.
We very much enjoyed dinner in the hotel's restaurant (we'd recommend making a booking) and buffet-style breakfast. Overall, it was better than average but not very good, though the staff were excellent

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask AlnLes about Mercure Letchworth Hall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony Murdock, General Manager at Mercure Letchworth Hall, responded to this review
7 February 2012
Dear Guest,
Thank-you for your review. I am pleased to hear your stay was enjoyable and you found the staff excellent. Your comments regarding the bedroom furniture have been duly noted as an area we need to work on.
Once again, thank-you for your comments.
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Hitchin, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Spoilt celebration”
1 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

Booked afternoon tea to celibrate a 90th Birthday. Looked forward to the event as we had been before (last year) when the whole experience was very enjoyable. However, on this occasion it was a shambles from start to finish. We were badly positioned, with limited waiter service and given lukewarm coffee flavoured tea (no choice) from a flask, together with huge lumps of unattractive and inedible sponge. The food was served on huge slabs of granite, which no one could lift, so they could not be passed around. In no way did it resemble the advertised meal. It was more like a Sunday School picnic. I was doubly disappointed and embarrassed as this was a treat for my mother in law and I had promised everyone a typical English Tea, which we certainly didn't get.

  • Stayed January 2012, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Heather658254 about Mercure Letchworth Hall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony Murdock, General Manager at Mercure Letchworth Hall, responded to this review
7 February 2012
Dear Guest,
Thank-you for your review. As you are aware, I have spoken to you and answered your concerns in a letter which rectified the unfortunate experience which you received. Again, may I apologise for any shortcomings you may have received. I am glad to note from your letter to me that you enjoyed the sandwiches, scones and coffee were all good, and you found the staff serving you all very freindly and pleasant. Thank-you for these positive comments, and can assure you, as I did when I spoke to you that action has been taken to rectify the other minor issues you have highlighted.
Thank-you once again for your review and I very much look forward to welcoming you back in the very near future.
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Additional Information about Mercure Letchworth Hall

  • Letchworth Hall Hotel
  • Mercure Letchworth
Address: Letchworth Lane | Letchworth Garden City, Letchworth SG6 3NP, England
Price range (per night):* INR5,502 - 11,616

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