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BEST WESTERN The Watermill Hotel – reviews, photos

3.0 of 5
London Road | Bourne End, Hemel Hempstead HP1 2RJ, England
Hotel amenities
BEST WESTERN The Watermill Hotel
3.5 of 5 stars 70 Reviews
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70 reviews from our community

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Traveller rating
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Date Rating
Loughborough, United Kingdom
Senior Contributor
26 reviews 26 reviews
Reviews in 25 cities Reviews in 25 cities
15 helpful votes 15 helpful votes
“Good value for area”
4 of 5 stars Reviewed 11 December 2011 via mobile
1
person found this review helpful

I was looking for a convenient hotel for the Tring/Hemel Hempstead area on a budget.

Location is good & quiet, about 15 minutes outside of HH and easy access on to M1 & M25. Plenty of free parking.

The room was warm, comfy and did everything I needed it to. Don't need contempory fixtures & fittings to get a good night sleep and hot shower.

All the staff were very friendly in all the departments, happy to chat and pleasant to talk to.

Didn't eat in the evening, but breakfast was good.

  • Stayed December 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manish Patel, Manager at BEST WESTERN The Watermill Hotel, responded to this review
26 February 2012
Thank you for your review, It gives me great pleasure to hear positive comments about our team.

Your feedback is important to us, and we use all comments to help us continually improve,

I hope that you will have the chance of staying at the hotel again in the future.

Many thanks,
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Uckfield, UK
Senior Contributor
34 reviews 34 reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
“Dreadful start, disappointing overall”
2 of 5 stars Reviewed 11 December 2011

Dreadful start to a 2 night stay. The postcode, on my booking confirmation, was wrong. I called the hotel and they could not give me directions but gave me an alternative postcode. I arrived after a further 10 minute drive. There were 2 fairly small carparks, which were full. So I had to park in the overflow carpark in a very muddy field (so muddy that my car wheels span and threw mud all over the car). The walk to the hotel with no lighting, with my case and on a slippery slope was an accident waiting to happen. UNACCEPTABLE - sorry!
The bedroom was pleasant but very cold (not a problem for me, but would be for some). However, it was in a separate block to the reception areas. I was 3 rooms in from the entrance which was open to anyone to walk in. I didn't really feel that safe. There was a lot of noise from the road and the bedroom walls seemed paper thin (I was a little worried when neighbours arrived and I could hear everything, but this turned out not to be a problem, fortunately).
Breakfast on Monday morning was mediocre (small choice of food, had to order cooked but there was no one around to take the order). Breakfast was good on Tuesday, more choice and a cooked buffet...rather odd.
Needless to say, I would not return and am unlikely to book another Best Western!

  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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“The Best Best Western?”
4 of 5 stars Reviewed 7 November 2011
1
person found this review helpful

I booked into here with work as a hotel of last resort. My previous experiences with best western hotels have been far from favourable! However I found the room of more than acceptable quality. But what really made the stay was the friendliness of the hotel staff. The only reason I have not given this a 5 star rating was the Wi-Fi seemed to grind to a halt as soon as it got past 6pm and the demand from all the guests seemed to overwhelm it.. Keep up the good work

  • Stayed October 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manish Patel, Manager at BEST WESTERN The Watermill Hotel, responded to this review
9 November 2011
Dear Reviewer,

Thank you for your comments regarding your recent stay at our Hotel. It gives me great pleasure to hear that you enjoyed the room and felt the staff were friendly.

With regards to the Wi-Fi access I am sorry to hear that you had difficulties with the strength of our internet signal. As part of our recent improvements we have introduced a better Wi-Fi system and I hope that the next time you visit us you will have a better experience with the Wi-Fi.

Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

Thank You,

Best Western The Watermill
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1 review
“Good food, nice room”
5 of 5 stars Reviewed 20 October 2011

Stayed for a night, had really nice meal in the bar. Room was large, clean, overall was a nice place

  • Stayed October 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Harpjones about BEST WESTERN The Watermill Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas, Nevada
2 reviews
1 helpful vote 1 helpful vote
“Deserves more, perfect location with best service.”
5 of 5 stars Reviewed 18 October 2011

We went to attend a friend' s wedding and it didn' t dissapoint the service and food was first class. Wished we could stay longer and enjoy the greenery and location.

  • Stayed October 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about BEST WESTERN The Watermill Hotel

  • Best Western Watermill
  • Hemel Hempstead Best Western
  • Best Western Hemel Hempstead
Address: London Road | Bourne End, Hemel Hempstead HP1 2RJ, England
Price range (per night):* INR4,947 - 15,173

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BEST WESTERN The Watermill Hotel
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