My wife and I had a Redletters Days voucher and decided to use it for a weekend away for our anniversary, we chose to go to Beales and we are glad we did. Complementary drink on arrival, lovely room, friendly staff and fantastic food in the restaurant. We will definatley be going again. Thank you for a lovely weekend.

I stayed in this hotel for 3 nights. I have to say from the outside the building is very beautiful and I like its architecture. When we arrived at midnight we had issues checking in as the receptionist was not prepared at all and we later found out that he was not trained well enough to handle check-ins were the bill is already paid. So it took a while until we could get to our rooms. I personally did not like the room that much. It was very basic, had stains on the wall and the bath tub was somewhat dirty. I think the beds are very well done and comfortable and I like the fact that you get shower gels and other things. But one one occasion I did get a towel which had make up one which was not very pleasant...

Overall the hotel seems to be nice for business people, the bar is okay and also the restaurant is very nice. The outside area is probably nice in the summer. You have to look this hotel up not to be disappointed by its surroundings. As I stayed for business, it is okay.

I noticed a lot of times that there was no staff around and we had to wait in the bar, the restaurant and the reception for some time. Some of them did not even greet or look at you in a friendly way...

At the and I do have to say that 2 people really stood out, which is Akasha Cawson (who was always very friendly) and the chef! The food was absolutely great, not only the breakfast but especially the dinner! My compliments to the chef. Also, the cleaning staff seems to be very friendly, too.

Friendly reception staff and the room was clean and modern. I was impressed that the room had a controllable radiator and a separate air conditioning unit for cooling which meant I was actually able to control the temperature myself. There was a window which I could open, but was reluctant to as I had a ground floor room. The room contained original art - and I believe each room has it's own theme which is a nice touch.
I stayed for two nights - the first night I was there I couldn't get room service to answer the 'phone and there was no-one in the restaurant, though I waited for a while, so I walked across the road to the Hatfield Galleria and ate there (mostly chain restaurants e.g. Frankie & Bennys, Bella Italia, Chiquito, Harvester etc, but a good choice). I had no problems contacting room service on the second night and found the staff friendly and the food good.
The only issue I had (and this would be a one-time only so is unlikely to happen to anyone else) was around the upgrade of their invoicing system. When I arrived I was advised that they wouldn't be able to print my invoice on the morning of my departure so they would pre-authorise my card for any extras. I agreed to this so was disappointed when I was asked to provide my credit card details on a paper form when I checked out. As I said, I suspect this wouldn't happen again to another visitor but is worth double-checking things with reception.

I'd happily stay here again if I was in the area.

We have just returned from a saturday night at this excellent hotel which was very convenient for an event at the nearby University which my wife was attending.
On arrival, before the usual check-in time, we were very readily given immediate access to our quiet, comfortable and very well cleaned room by a charming English receptionist who proved to be an excellent PR face for Beales.
With hindsight we should have stayed for two nights so that we could have fitted in a second dinner in the Outsidein Restaurant which offers, from its fairly short menu, a truly excellent quality dinner at reasonable prices. Having both enjoyed the wonderful fillet steak which was cooked exactly as we had ordered, and I am very fussy indeed, we would have had the same again the evening after! The chef is to be highly commended, and the waitress was excellent too. Perhaps another time! Breakfast was also excellent at the 'special' rate of £10.
Having now retired I sometimes miss having to stay in nice hotels like this one when on business visits, almost regardless of tariff (!), and the special weekend rate we paid provided really good value, the hotel being almost empty. I can well appreciate why this hotel is usually fully booked during the working week.
The only suggestion that I can make concerns the website where there was some slightly confusing pricing information when I first looked at it a few days before our visit. The images and presentation were otherwise a very fair representation.