We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mercure Hatfield Oak Hotel – reviews, photos

3.0 of 5
Roehyde Way, Hatfield AL10 9AF, England (Formerly Hatfield Oak Hotel )
Hotel amenities
Mercure Hatfield Oak Hotel
Ranked #2 of 7 hotels in Hatfield
4.0 of 5 stars 95 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

95 reviews from our community

    Trip type
Traveller rating
    35
    34
    17
    1
    8
Date Rating
west mids
1 review
2 helpful votes 2 helpful votes
“A fantastic weekend at the Hatfield Oak”
5 of 5 stars Reviewed 12 February 2012
2
people found this review helpful

We stayed at the Hatfield Oak in 3rd - 5th Feb for a day trip to London with friends, The staff were lovely and nothing was too much trouble for them, We had a free room upgrade and the room was spacious, clean and very comfortable, The food in the restaurant was great and a big thank you to Alison who was so friendly and gave us helpful advise about our trip to London. We can't wait wait to go back and will take more family and friends with us next time. To sum up lovely surroundings, fantastic staff, good food and a brilliant weekend with great friends.

  • Stayed February 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Madeleine B about Mercure Hatfield Oak Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Cooke, General Manager at Mercure Hatfield Oak Hotel, responded to this review
22 February 2012
Dear Madelaine,

Thank you for your kind review. I was most pleased to read your comments regards our excellent food and the service offered by Allison and the team.

Regards

David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Dereham, United Kingdom
1 review
3 helpful votes 3 helpful votes
“A great stay fantastic staff. Very good value for money”
5 of 5 stars Reviewed 5 February 2012
3
people found this review helpful

We have just came back from a 2 night stay this hotel and the only words I can stay what a fantastic hotel the food was outstanding the staff was also very friendly and so helpful nobody could not do enough for you we would like to say a big thank you to Alison in the restaurant for her advice and help with us getting to London for the day. I know one thing we will go back to this hotel and will take family and friends with us. Mandy and Gary

Room Tip: Ask for the rooms towards the back off the hotel as you can not here the traff
See more room tips
  • Stayed February 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Mandy C about Mercure Hatfield Oak Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Cooke, General Manager at Mercure Hatfield Oak Hotel, responded to this review
22 February 2012
Dear Mandy and Gary,

Thank you very much for such a good review. I was pleased to read that you thought our food was excellent and that Allison and the team looked after you so well.

Regards

David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wolverhampton, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Would definitely recommend”
5 of 5 stars Reviewed 1 February 2012
2
people found this review helpful

I stayed a total of five nights over two successive weeks and was very favourably impressed. Rooms were spotless, beds were comfy and there are flatscreen TVs and complimentary tea/coffee making facilities. There is free wi-fi internet but you don't seem to be able to get a signal in some parts of the hotel. The restaurant/bar menu is tasty and well presented. I was working at a company near the railway station which was a straightforward, short drive from the hotel. About the only fly in the ointment was a problem with the shower on my first morning, but this was sorted out with an upgrade to a better room when I returned that afternoon. Particularly impressive are the staff, who are polite, friendly and eager to please; I can think of several occasions where they took a little extra trouble to make sure I was comfortable and enjoying my stay.

Room Tip: Check the shower works properly before you unpack! Also, the pillows in some rooms seem harder than...
See more room tips
  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask soupygeorge about Mercure Hatfield Oak Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Cooke, General Manager at Mercure Hatfield Oak Hotel, responded to this review
22 February 2012
Thank you for your review.

I am pleased you have enjoyed staying with us and hope you will continue to do so in the future.

Thank you for letting me know about the problems you encountered with the WiFi, we have many boosters throughout the hotel so our free WiFi should be strong through out, unfortunately sometimes boosters sometimes fail and our IT support need to remotely reset the technology - WiFi is working everywhere in the hotel at present.

I was pleased the team responded satisfactorily to the problem you encountered with the shower and that it did not affect your experience here at the Mercure Hatfield Oak Hotel.

Finally, I was most gratified to read your comments on the attitude and behaviour of the team we have at the hotel, I was delighted to read that you found they went to extra trouble to ensure you had a good stay.

Thank you

David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
4 helpful votes 4 helpful votes
“A great stay, very good value for money”
5 of 5 stars Reviewed 14 January 2012
4
people found this review helpful

We booked initially for 2 nights between Christmas and New Year, and took advantage of a special offer the hotel was running with 20% off. We were really pleasantly surprised with the hotel,- on arrival we were given an upgrade to an Executive Room as it was my birthday, which was a lovely gesture. The room was so nice that we decided to stay an extra night. The reception and bar staff were all really friendly and helpful, and we were made to feel very welcome at all times. The only downer was when we decided to have dinner in the hotel on our last evening, the restaurant was completely full and we had to wait for a table to become free which was fine, but as a result we were then rushed with our meal as the kitchen was closing. Apart from that, however, a really enjoyable and pleasant stay, we definitely plan to return.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Jenny A about Mercure Hatfield Oak Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Cooke, General Manager at Mercure Hatfield Oak Hotel, responded to this review
24 January 2012
Thank you for your kind review.

I was delighted to read that you enjoyed the food and service we offered and that you will be staying with us again.

Regards

David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Isle of Wight, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Comfortable”
4 of 5 stars Reviewed 1 January 2012
2
people found this review helpful

We have stayed recently 3 times and each time the rooms are clean and the bed is comfy. We book via the internet through an agency which allows room only as we are never up for breakfast. Not to be charged for it is great when we rarely have it. Reception team need a few tips on customer service but in general fine.Good location, free parking and we shall return on a leisure basis.

Room Tip: basic doubles are just fine
See more room tips
  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask 6506 about Mercure Hatfield Oak Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Cooke, General Manager at Mercure Hatfield Oak Hotel, responded to this review
24 January 2012
Thank you for your review. I was pleased to read that you enjoy staying at the Mercure Hatfield Oak.

Since you stayed with us in December we have welcomed two new receptionists to the team and a new Head Receptionist who will be on hand to help you during your stay. I am confident you will will find their level of customer service to be of a high standard.

Regards

David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Mercure Hatfield Oak Hotel also viewed

Beales Hatfield Hotel
4.5 of 5 stars 113 Reviews
Hatfield, Hertfordshire
Show Prices ABS:HotelCheckRates-d504605?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Premier Inn Hatfield
4 of 5 stars 42 Reviews
Hatfield, Hertfordshire
Show Prices ABS:HotelCheckRates-d570868?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Ramada Hatfield
3.5 of 5 stars 103 Reviews
Hatfield, Hertfordshire
Show Prices ABS:HotelCheckRates-d248885?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 7 hotels in Hatfield, ranked by popularity »

Been to Mercure Hatfield Oak Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Mercure Hatfield Oak Hotel

Roehyde Way, Hatfield AL10 9AF, England (Formerly Hatfield Oak Hotel )
Price range (per night):* INR3,946 - 8,004

Owners: What's your side of the story?

If you own or manage Mercure Hatfield Oak Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Mercure Hatfield Oak Hotel
Show the lowest price for this hotel (from our partners)
Show Prices