I stayed here for a treat with my husband.
The room was hot and stuffy, there was no water in the room (it'd stated there would be). There were other, incredibly noisy and drunk party guests outside the window until 2am. We had to go back downstairs to ask management to move them away.
At breakfast, the food was cold. When I asked for something warm to eat, it was put in the microwave and came back soft and chewy.
There were shared tables so you couldn't have any privacy. None of this was stated on the website nor when we booked the room.
I wrote to the hotel about my trip, there's been no response. I chose the hotel as it was well-respected and had a good rating. It really did not live up to this, it provided an upsetting experience and didn't have the courtesy to apologise.
- Glen Eagle Manor Harpenden
