Stated here with a walking group and after reading some
Previous reviews expectations weren't high. However from the friendly reception through to well furnished room and surprisingly good food for a large hotel catering for groups, I was very pleasantly surprised and would definitely stay again.

We, like so many other Groupon voucher users, like a good deal, and we thought it was ok. I had pre-warned my wife not to expect too much, having read the scathing reviews. Our verdict - we would go again sometime. The facade was a bit of a shock, inside was tired but OK. Our room looked like it had been refurbished, was comfortable and clean. The meals we had were better than average and the staff were very friendly, albeit under pressure from a lack of them.
Tried 3 of the local pubs, but didn't have a decent pint in one of them.

If only the hotel had more staff - particularly in the dining room - this would be a good stay. The poor deputy manager seems to be the Jack-of-all-trades and appears day and night no matter what service is required from luggage porter on arrival to room TV adjuster and Head Waiter as required.
One has to laugh at the lift as it has to be the smallest I've ever seen in a hotel and will literally only take one person with one suitcase. Malfunctions are regular occurrences as demonstrated by the explicit directions on how to deal with them which are clearly displayed in the lift - scary!
My wife and I went on a 'Groupon' break and it is the first time that we have found that the dinner menu folder contains a special 'Groupon Dinner' menu - separate and slightly inferior to the one for the other guests. An unpleasant addition to the usual 'Groupon' hotel breaks
and one I would not wish see as a widespread custom.
We enjoyed our stay - If only the dining room had been better staffed we would have enjoyed this stay even more.

This hotel is in a great location. To the right is the New Forest and left is the main high street for quaint little shops and tea rooms.
We arrived Friday team time and were warmly welcomed - easy check in and a lovely four poster bed room over looking the gardens and outdoor pool.
The restuarant was lovely and one lady in particular ( the restuarant manager i think) was very informative and welcoming. Telling us about the hunt the next day and what was going on in the local area.
Breakfasts were also good with cold buffet and hot buffets.
If i am being picky- the following things were a pain. The coffee tray is near the TV but you would have to go behind the tv and unplug it to use the kettle there - we boiled the kettle on the floor near the dressing table. Also we had to ask for shower gel and milk.
It would be nice if there was a sign on the door to the bedrooms asking users to remember to respect that other guests may be sleeping. There was a wedding there when we were there and they were very noisy when they headed to bed.
Overall i would stay here again though.