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Hotel Zuzanka – reviews, photos

High Street, Hartley Wintney RG27 8NW, England
Hotel amenities
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21 reviews from our community

    Trip type
Traveller rating
    12
    4
    1
    3
    1
Date Rating
Manchester, United Kingdom
1 review
“I loved it and and will most certainly be back!”
5 of 5 stars Reviewed 25 August 2011

Everything about the hotel was fantastic! The room was clean, spacious with a very modern en suite shower room. First rate quality for the fittings, bedlinen and towels - something that us ladies appreciate! The refurbishment has certainly been carried out to a very high standard.

Lots of character, relaxed atmosphere and very friendly staff. Lawrence was superb, a real superstar, who works extremely hard to ensure everyone is happy and satisfied with their stay.

Breakfast was a real treat with lots of choice, large portions and nothing 'too much trouble' Would definately recommend a visit!!!!!!

  • Stayed July 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Cynthia11D about Hotel Zuzanka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
“A very friendly place with great staff and GEORGEOUS food!”
5 of 5 stars Reviewed 25 August 2011 via mobile

As locals to the village,we have been coming to this lovely pub as our regular port of call for years.It has undertaken massive refurbishment in the hotel and the rooms are georgeous with amazingly top of the range showers.However for us,it is the hospitality of the owner Lawrence and his staff who make it my favourite place to come for a drink and something to eat.The new pizzas on the menu are FANTASTIC as are the barbaque nights.The girls behind the bar are always happy and friendly and I would highly recommend a stay here.

  • Stayed August 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Alfie57a about Hotel Zuzanka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
1 helpful vote 1 helpful vote
“Second to none!”
5 of 5 stars Reviewed 16 August 2011 via mobile
1
person found this review helpful

What can I say! From the moment I saw this place I knew I was going to love it. Food AMAZING.. People are full of laughs and the locals top
It off.. I had such a fun time at this pub.. Will be back and already have family going to visit! A special thank you to Lawrence for helping my now fiancé propose to me :) I will forever have fond memories of hotel zuzanka

  • Stayed July 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Rhiben about Hotel Zuzanka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sydney
1 review
“Home away from home- Definately will be back!!”
4 of 5 stars Reviewed 16 August 2011

I stayed with friends in this newly furbished hotel in the picturesque town of Hartly Whintey. The rooms are of very high standard which expressed a sort of modern tradition.
The breakfast in the morning was outstanding! Not quite sure what others had experienced in below reviews all i know is that i would recommend this beautiful hotel in a heart beat. The Staff give off this amazing homely atmosphere, willing to accomodate to your every need! All you had to do was ask and they were more than happy to please!

It was really nice for the land lord Lawrence to come and sit with us and show real interest to where we were from and arranged a beautiful cooked dinner for us even though it was way passed serving times. He even went and cooked it himself!

The staff never dropped their smiles and made us feel welcome at every chance they could.

I will definately be back and i HIGHLY recommend this hotel to any one and everyone!

  • Stayed July 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask bobby_travels_123 about Hotel Zuzanka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yateley
1 review
3 helpful votes 3 helpful votes
“So disappointing.”
2 of 5 stars Reviewed 30 July 2011
3
people found this review helpful

Having stayed in this hotel when it was known as The Lamb 3 years ago before it was refurbished,I was really looking forward to staying in what appeared to be a much improved venue. Yes,the rooms were much better,clean and tastefully decorated although the plumbing is still erratic and double glazing in our room would have been helpful.
The Hotel itself is delightfully atmospheric and for my purpose ideally located.
Unfortunately the morning experience was very disappointing. We were a small party of friends and went to breakfast at 9.00.There was no sign of any staff and we were somewhat uncertain as to where to go.Eventually we found our way to the dining room and there we waited ....and waited.After some time someone came and took an order for tea and coffee which was brewed in a machine in another part of the hotel and was delivered one cup at a time. I'm afraid that I expect a pot of tea or coffee! There was no option of cereals or fruit juice at this point.Eventually an order for food was taken and served over 3/4 hour after seating.Some of our friends had to leave without finishing their food because it had been so slow in arriving.
The food was poor! I had scrambled egg with smoked salmon on toast.The toast wasn't buttered,the presentation was poor and the food very dry.No more coffee was offered!.I requested butter which came after some delay but was rancid when I opened the packet. My huband had the full English.The sausage was awful!
Interestingly as we were about to leave the restaurant a trayful of fruit juice was brought around although it had not been ordered.
The person who "served" us and who I believe to be the proprietor never smiled and seemed somewhat stressed.

  • Stayed July 2011, travelled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Therapist11 about Hotel Zuzanka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
laurence ward, Owner at Hotel Zuzanka, responded to this review
15 August 2011
I am not one for beating around the bush ( Sorry Black is black & white is white :
Firstly You choose to go in the wrong room for breakfast maybe because we had some different coloured people in the breakfast room you thought differently ( Once again they had just as much right as you staying here, as your comments where noted . You also choose to wait for the rest of your party of which took some time to come down ( Not our fault . Yes the coffee does come from a machine and voted one of the best cups in the village Tchibo Caramel beans. Butter because it was a certain brand once again not to your liking , once again we cannot please everyone. Butter on toast once again some people English or not do not like butter on there toast so that is why we put it in a separate dish , choice will then be yours. You also said you stayed 3 years before when it was the old lamb hotel , no showers,tiny rooms , shared toilets and shower rooms Lovely maybe you thought you were coming back to that , Once again sorry larger rooms with all on-suit facilities and for someone to moan about the showers and the plumbing here then everyone who has stayed cant be wrong because everyone Except !! has always commented on the beautiful shower rooms and the showers and the power of these showers. I was some what surprised that none of you said anything to me or the Girl who served you or was it just a Monday morning thing with nothing to do except exchange emails between three people . I also have to say not all of you were like yourselves because some of you did apologize to us about your comments and would like to thank them for that , that's the nice ones from your party.
Maybe Tripadvisor will not put up this reply because they seem to be 99% go on the side of the ones complaining and not us who very rarely have to listen or read , anyone who has stayed with us will know we have worked hard to turn this place around and turn it into a very nice place to stay and how nice the staff are Including believe this or not ( Myself ) We are all proud of what we have achieved here and will go on doing that no matter what a couple of lonely Monday morning remarks are said . Because no matter what trade you are in You cannot Please every sad person out there. ( This reply was from the Owner and a proud honest one at that who will not like most sit back and say Nothing ) . Have a good day !!!
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