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Heavenly Lodge Hotel – reviews, photos

Eggars Hill, Aldershot GU11 3NQ, England
Hotel amenities
Heavenly Lodge Hotel
Ranked #2 of 3 hotels in Aldershot
3.5 of 5 stars 16 Reviews
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16 reviews from our community

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Traveller rating
    4
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    4
Date Rating
Aldershot, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Thank you !!!”
5 of 5 stars Reviewed 30 September 2010

I recently had to find local area accommodation for a few nights for my elderly parents, that were visiting for a family occasion, all alternative hotels seemed full or not interested in the business for some strange reason, with some reluctance due to some of the previous reviews on this site, I ended up booking them into the Heavenly Lodge Hotel Aldershot. Being extremely protective of my folk’s welfare I insisted on viewing the room & facilities before their arrival, and must say I was pleasantly surprised at the room cleanliness and general upkeep of the whole establishment, and personal touch versatility of the kitchen menu. However the main reason for my comment on this forum, is to give thanks and acknowledgement to the Heavenly lodge management team that for no personal reward went far beyond the call of expected service during my parents stay with them and made their short time in Aldershot special. Thank you all - I would give personal recommendation to anybody visiting Aldershot.

  • Stayed September 2010, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Dearden106 about Heavenly Lodge Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
1 review
4 helpful votes 4 helpful votes
“Heavenly????”
1 of 5 stars Reviewed 31 July 2010
4
people found this review helpful

A B&B not a hotel,I should have slept in the car.
The room was fairly clean but upon futher inspection it was fairly dirty, the sink was dirty, the bathroom smelt of sewerage,the curtains were ripped badly,the bedside lamp was broken,the furniture looked like it was out of a skip,I went down to breakfast only to find a gentleman sorting the coffee machine out,sweating after just finished his morning jog,nice,I will be asking my employer to take this B&B off their list.As I was staying their for five nights I didnt complain as I didnt wish to "rock the boat",if the cleaner was doing their job properly they would have noticed the things above.

  • Stayed July 2010, travelled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask superdry50 about Heavenly Lodge Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalAldershot, Owner at Heavenly Lodge Hotel, responded to this review
13 August 2010
This is a very strange and malicious review . Would anyone honestly stay somewhere for 5 nights and not say anything " because I did not want to rock the boat " if the things stated above were actually true? Not a single thing mentioned is in anyway true and furthermore the review is also insulting and we do not beleive it should even have been allowed to be posted.
We would happily deal with any complaint made by a guest who is unhappy with any aspect of the service offered to endeavour to seek a satisfactory solution.
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“MOST WELCOMING HOMELY HOTEL”
5 of 5 stars Reviewed 24 November 2009

I booked thsi hotel to take my elderly mother too ---when I saw the reviews I was a little worried to say the least as I wanted to get it right for her stay away with me.....
I need not have worried HONESTLY, on arrival there was ample parking and they greeted you by your name not just another guest, we were asked what we would like for breakfast and even went out and bought in the item I wanted --we had a lovely twin room and the use of either the shower in our en-suite or the Bathroom which was ajacent to our room
There was ample tea and coffee in our rooma nd the use of a lovely sitting room on the evening for us to relax in and have a quiet drink and watch TV
The breakfast times are to suit and if needed they will alter them for YOUR convenience
So please don't be put off by other bad reviews I am not sure which place they stayed in but it was not the same one we did ---Well done and thank you for our stay Andy & Linda

  • Stayed November 2009
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask mutley1959 about Heavenly Lodge Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bedfordshire
1 review
2 helpful votes 2 helpful votes
“Beware”
1 of 5 stars Reviewed 12 October 2009
2
people found this review helpful

If you want anything more than basic B & B don't use this "Hotel".
This isn't a hotel it is only a B & B. I stayed one night on business; I've asked my employers to take this place off any lists we use. I was the only person staying there on the night in question. I was on the second floor and I had my own bathroom. The paint was peeling and the mirror was not over the sink. That made shaving fun!! The floor below me looked like it has a shared bathhroom.
It was freezing cold and there are no phones or hairdryers etc in the rooms.
I had to say the night before what I wanted for breakfast the next day; classic B & B.

  • Stayed October 2009, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Dadwad about Heavenly Lodge Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crystalAldershot, owner at Heavenly Lodge Hotel, responded to this review
4 November 2009
There has not been a single night when only one person stayed at our hotel though there have been some quiet ones however the number of guests staying does not define whether a premises is a Hotel or a B&B.This guest has made a very wrong assumption that the middle floor has a shared bathroom when in fact it has 5 en suite rooms. He has seen a door with a sign on it saying bathroom because that is what that room is not because it is the only one!!!
Hairdryers are available on request for all guests if they ask.
Each room , as in most hotels, has its own thermostat and if the guest could not work it they only had to ask. Breakfasts are cooked fresh to order and guests are given the opportunity to order for a specific time to avoid waiting in the morning which is a service greatly appreciated by most of our guests . We are a small family run Hotel and as such endeavour to offer a personal service to anyone who chooses to stay here and our visitor book is full of compliments from many who return and recommend others however if a guest is not happy with the service but neglects to communicate with us personally it is impossible to help them and that sadly is the case here.
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UK
Contributor
15 reviews 15 reviews
Reviews in 9 cities Reviews in 9 cities
41 helpful votes 41 helpful votes
“fine, good for the area”
3 of 5 stars Reviewed 7 July 2009

We stayed in the triple room with our 12 year old son for 5 nights during a business trip. I didn't want to book it due to the reviews here but it was the best price for the area for a triple room and right around the corner from our UK office so very convenient.

The hotel is old fashioned and the pipes are loud but it's very clean and tidy and decorated in the style of any old country hotel in the UK. It's on the Farnham end of aldershot so although on a busy street it's quiet and in a lovely area.

to be honest no one stays in Aldershot for leisure :-) so if you choose to stay here you're on business or visiting relatives/friends and need to be nearby. For that purpose this hotel is perfectly fine.

Breakfast is very basic so if breakfast is a big deal to you stay somewhere else or eat out (not easy to do in Aldershot though).

We will stay here next time we come back for business as it's so conveniently located for our office, cheaper than anything else in the area for triple rooms and perfectly clean. if you're on holiday in Surry/Hampshire stay elsewhere, it's not a tourist hotel.

  • Stayed July 2009, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Heavenly Lodge Hotel Also Known As

  • Heavenly Hotel Aldershot
Address: Eggars Hill, Aldershot GU11 3NQ, England

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