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Palms Hotel – reviews, photos

3.0 of 5
Southend Arterial Road, Hornchurch RM113UJ, England
Hotel amenities
Palms Hotel
Palms Hotel
Palms Hotel
Palms Hotel
Palms Hotel
Palms Hotel
Ranked #2 of 2 hotels in Hornchurch
2.0 of 5 stars 75 Reviews
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75 reviews from our community

    Trip type
Traveller rating
    4
    8
    6
    12
    45
Date Rating
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Never ever!”
1 of 5 stars Reviewed 8 January 2012
3
people found this review helpful

Looked ok on the surface, but got lot worse. Bedrooms are ok if your just sleeping. Desperate need of updating. Not enough lighting. Bathroom is savage! Mould everywhere. Massive crack in the sink, vent covered in dust.
Outside the grass has not been cut in years. Looks like murder central!
Friends ordered veggie pizzas, apprentiy pepperoni is a vegetable!! Food took an hour to come, all microwave and still cold. Staff complained about working in staturdays. Last minute booking, ok for sleeping and getting ready.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Cheapluxtravel about Palms Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashbourne, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“A great disappointment”
2 of 5 stars Reviewed 3 January 2012
1
person found this review helpful

Having known this hotel from 15 years ago I booked on its reputation. On arrival I found that it was under new management and appears to have been left very under invested. The decor was poor, service average and the bar and food a disappointment. if this is the best of British hospitality for the Olympics then I am slightly ashamed. I will not be returning.

Room Tip: Try booking somewhere else
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  • Stayed December 2011, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask mark l about Palms Hotel
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“Disgraceful”
1 of 5 stars Reviewed 24 November 2011

We arrived at this hotel at the end of September after having a day in London and we needed somewhere to stay for the night as we were going to Brentwood the next day. When we got there, as we was walking in, there was a congregation of men blocking the door whilst smoking, 2 of the men asked us which room we were in. We then got in and waited 5 minutes to get service. We saw a party going on in the main area, with extremely loud music and shouting. After walking up 2/3 flights of stairs to get to our room, we was shocked. Some lights didn't work, there was some kind of liquid splashed on the carpet, it had a smell of cigarettes, the windows were black, the net curtains were frayed. After staying in the room for 15 minutes we asked for a refund as we felt unsafe and we were disgraced by the state of the room. It was also very hard to find...not sign posted well at all.
Would NOT tell anyone to stay here.

Room Tip: Dont stay there.
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  • Stayed September 2011, travelled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Katie F about Palms Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“very run down hotel”
1 of 5 stars Reviewed 31 October 2011

me and my friend stayed for one night whilst visiting essex nightlife, well when we drove up to it we missed it because it looked like a building that was shut down closed, but then double looked and realised it was the place, very scared going in, but they was a huge group of men (20/30) out the front so thought oh someones having a party or wedding because they were all dressed smartly. well we went inside and said is there a party going on and they said it was a christening, well it was a big fat gyspy christening!!!! i shall say no more. room was nice size, but mould everywhere, shower head was discusting, didnt try the food out so cant comment. but if you want a cheap stay then this is the place to go

  • Stayed October 2011, travelled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask charlieabrulez88 about Palms Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stoke on trent
1 review
2 helpful votes 2 helpful votes
“worst ever hotel”
1 of 5 stars Reviewed 21 October 2011
2
people found this review helpful

DO NOT STAY HERE
On arrival we checked in was given our room keys then left to find our rooms ourself was not told there was not cooked breakfast only light breakfast the boys room stank of mould had dirty towels from last guest in the room. our room was so hot we couldnt turn the heating down or off so opened window that would not stay open had no sleep also the quilt cover had dried blood stains on it this has to be the worst hotel ever pay a tiny bit more and stay somewhere else. also when we got back from going out we got out our car to a horrid smell a man in a van was smoking something i wouldnt really want my boys to see.

  • Stayed October 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask sue f about Palms Hotel
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Additional Information about Palms Hotel

  • Palms Hotel Hornchurch
Address: Southend Arterial Road, Hornchurch RM113UJ, England
Price range (per night):* INR6,151 - 12,526

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