The room was actually quite nice but the restaurant and the staff spoilt it. We had a busy day and got there at 7pm to be told "eat before 7.30 or after 8.30". We were tired so quickly showered and dashed in to the restaurant which only had 12 people eating but could seat about 60! It didn't get busier! I ordered a steak which was served with creamy mushroom sauce, ratatoue and potato skins ! Bizarre! My wife ordered sole which was served with half a pound of crispy deep fried new potatoes, no veg! At breakfast we were told by the waitress "breakfast is free-included today". I asked "are you sure? Is it included?" I was told it was. So when it appeared on my bill I queried it and was told " the waitress hasn't got the authority to say that and she doesn't speak good English!" I was charged for the Continental option but not a good experience. Breakfast was not good quality with baked bacon and and no choice of eggs but the scrambled egg provided was freshly cooked and creamy.
The bed felt like Army surplus stuffed with straw. An expensive alternative to a Premier Inn but not as good value.
Wouldn't stay again. Far better value Hotels in thee area.

Checked in for a weekend to visit some friends in Chelmsford. Car park is through a barrier that does not look like way in. Nice large reception with trendy carpet and furniture. Girl in reception was really nice and let us check in early whilst we explored the town. Good location, 10mins walk into town.
Room was good size, clean, good bed and a bath. Large TV etc and ironing board.
Really I can't fault it for price, ok the biscuits were small flat ones, but thats it.
We didnt try breakfast at 20 quid for 2 people.
Would def stay there again.

have stayed at this hotel a number of times when working in the chelmsford area. I have always been aware it is predominantly a business hotel, however I haven't had a problem with this until my last stay. I was treated like a second class citizen at this hotel, my advice is if you want a warm welcome and enjoyable stay look elsewhere. Several of the staff were just plain rude even to the point where they wouldn't speak to me and my colleague. When we asked for the football to be put on the single tv located strangely in the middle of reception they were reluctant to say the least. When i asked for the volume to be turned up slightly as it was inaudible I was told a firm 'no".

The hotels sapori restaurant serves good food at standard prices for an italian restaurant. The atmosphere in the restaurant is very formal though, not really ideal when you just want to chill and have a pint after work. Felt like we were almost looked down on for doing this!

On the plus side the breakfast is also very good with a nice variety of cooked and continental breakfasts. The rooms are also tidy and modern as you'd expect of a 3 star hotel really. I was however left a very angry note from one of the housekeeping staff accusing me of smoking in my room. Being a non smoker i argued this and explained that it was possibly the fact that the smoking area was directly outside my window (reception) with the ashtray attached to the wall by my window. No apology was even offered for this, another example of the disgusting service and general feel of this hotel. I could go on.

I feel this hotel needs to concentrate much more on the treatment of its guests, to me there is a very cold feeling about this place it isn't friendly and welcoming any more. I stay in different hotels from week to week due to work commitments and i can honestly say the service and welcome at this hotel is the worst i've ever come across. I will never be staying at this hotel again.

Stayed on a saturday night following a party near by. Very easy to find. Hotel is amazing very trendy looking without the massive price! Room was huge and very modern. bathroom very clean. Bottle of water by the bed was a nice touch, not usually seen unless in london! Found the staff helpfull and friendly. Would recommend to anyone and will be staying again very soon!