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Brook Whitehall Hotel – reviews, photos

3.0 of 5
Church End, Broxted CM6 2BZ, England
Hotel amenities
Brook Whitehall Hotel
Ranked #1 of 1 hotels in Broxted
3.0 of 5 stars 56 Reviews
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56 reviews from our community

    Trip type
Traveller rating
    9
    18
    3
    9
    17
Date Rating
london
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“thankgod for the nightstaff”
3 of 5 stars Reviewed 25 January 2012
1
person found this review helpful

I stayed at The Brook hotel in early January 2012 and was amazed how little staff are employed, but how professional they are despite working under what appear to be very difficult conditions. I especially want to commend Trevor (night staff) for his thoughtful, professional and welcome help to resolve a problem I had . He offered 5 star service and is an assett to this hotel. The hotel itself is in need of some decoration and modernising although it retains charm and is a welcoming place. My room was acceptable and large, but again, needs to be updated. Overall, a reasonable stay for the price I paid.

Room Tip: Ask for rooms overlooking the grounds and not the front entrance
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  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask capetown123 about Brook Whitehall Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Really nice place to stay”
4 of 5 stars Reviewed 16 January 2012

Stayed here 1 night with partner and her daughter to break up a trip from N Yorkshire to SE London. Utterly charming building full of interest. It was very quiet due to it being mid january so there only appeared to be 1 member of staff on at a time but they were friendly and helpful. The bar is very basic but suited our needs and the food was good although the menu was rather limited. The room was lovely with comfy beds, a nice bathroom and a good telly, although the heating was way too high so we ended up sleeping with the window open.

I would definately reccomend this hotel for anyone flying out of Stanstead. Such a nice change from the normal chain hotels you get near airports.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask John B about Brook Whitehall Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benfleet, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Hotel and staff gave a great new years eve dinner and party in a superb venue”
4 of 5 stars Reviewed 2 January 2012

A party of four wanted to try something different new years eve's so booked up for the party dinner and entertainment. On arrival hotel looked impressive but in need of a little tlc on the outside on being shown to our rooms we were impressed with the size. Some areas in need of refurbishment, others perfect. Food and service excellent, laid on music just right for friendly intimate party. Happy new year

  • Stayed December 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask tottiboy about Brook Whitehall Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“shame”
2 of 5 stars Reviewed 19 December 2011
1
person found this review helpful

booked into the hotel in between flights for 8 hours.
first thing i noticed was the carpets dirty and bits patch together and slightly musky smell of the room.
it was a cold night outside so the heating at first was great but as the radiator was so close to the bed it was unbearable and was unable to sleep,the radiator knob to turn it off didn't seem to have a affect.
cheap but wont be booking again

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Skytel about Brook Whitehall Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirk Upton, General Manager at Brook Whitehall Hotel, responded to this review
20 December 2011
Thank you for your review of the Brook Whitehall Hotel. I was sorry to hear that you had issues with the heating in your room and general state of the carpets.

We are currenlty undergoing a soft refurbishment of the hotel and this should improve the issues you had with the carpets. In regards to the heating in your room, we have our maintenance department looking into this and they are currently examing the heating system in all rooms to ensure they all work as intended.

If you would like to discuss your stay in more detail please do not hesitate to contact me kirk.upton@brook-hotels.co.uk

Once again, please accept my apologies for the issues you raised and I hope to see you again in the future.

Kind regards

Kirk Upton
General Manager
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“Miserable hotel.”
1 of 5 stars Reviewed 23 November 2011
1
person found this review helpful

I should never return to this hotel. I spent a night with my husband in this hotel and we thought as the room has been offerd is in an hostel. The managment of this hotel I think doen't feel responsible to offer decent guest rooms. I shall never return and please consider this feedback for further bookings.

  • Stayed November 2011, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes
Ask Rebecca W about Brook Whitehall Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirk Upton, General Manager at Brook Whitehall Hotel, responded to this review
20 December 2011
Thank you for your review of the Brook Whitehall Hotel. We always welcome reviews as it allows us to see what we do well and where we need to improve our services.

I was sorry to hear that you didnt enjoy your stay with us and do not wish to return. If you would like to discuss this matter further please feel free to contact me by email kirk.upton@brook-hotels.co.uk

kind regards

Kirk Upton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Brook Whitehall Hotel

  • Whitehall Hotel Broxted
Address: Church End, Broxted CM6 2BZ, England
Price range (per night):* INR3,970 - 5,536

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