The first time I visited this hotel was for dinner. We had booked a table and it wasn't ready for us (early sitting) so we were asked to go to the bar until they called us. We never got called! So we ended up going back into the restaurant and got shown to the said table. Because there was a function room full of people, it was apparent that the staff were not coping with both and an apology suggesting this was made. So this time we gave it another chance and showed up at 2.15 for lunch. We wanted to sit outside because it was a hot day. Waitress said sit where you want and we will find you. She didn't! We gave it 15 minutes and decided to go to the bar and order our drinks and ask for a menu. We then waited another 20 mins to be served! Once we placed our order, we waited 15 minutes (sandwich and jacket potato only) until a waitress came out and apologised that there would be a delay. This was due she said to a table of 20 for high tea. They were only just starting our sandwich which was by then 3.00! We finally got served at 3.15, ate it by 3.30 and went to pay to find our bill was incorrect and they had forgotten the original drinks! We told them and they altered it. It would have been nice if they had said that a free lime/soda and diet coke was on the house for a lunch which took 1 hour to come out and had not even been cooked especially. Very disappointed because we were looking to having a nice pleasant experience, and ended up feeling wound up and disappointed. We will give it one third attempt, and if it still shows these same flaws, then we will go somewhere else.
Obviously a good place when the staff have to concentrate on the one thing like a wedding, I just don't think they can deal with more than one thing at a time. Also the staff need to 'read' their guests and decide if they look like wanting to stay there all day (like a bunch of girls together) or a couple of people out for a business lunch. Unfortunately their staff were mostly young girls, with an obvious lack of experience, except one older girl who needed a personality!
- Riverside Hotel Mildenhall
