My parents stayed at this hotel over the new year, and what they received what awful service.
Dinner on the friday started at 6.30 and they were still having food served at 9.30 in which time my mum went and telephoned me.
It was advertised that there would be a carvery meal on new years eve but this was not the case if you came by a coach..The customers who booked independently complained and they finally agreed to give them the carvery. BUT the coach trips were to have the normally menu..When my parents asked why they were not having a carvery, they were told that because they didnt know the number of passengers on the trip, they could be catered for, which is a complete joke. There was no organisation at the hotel they had to keep asking for simple things, like cutlery, salt, pepper, sugar, which should have been on table..They organised a race night which was a complete joke, no one could work the player.
The only up side to the whole trip was that the room was quite nice, it was warm..Also the company we were with was good..
My parents have stayed in numerous hotel through the country as they will not fly, and this is the only time they have received bad service..They WILL NOT be returning to this hotel and
will not be advising anyone to go there..
- Marlborough Hotel Felixstowe
