i have stayed at this hotel about 7 times, it has always exceeded the level of service I would expect for the price, much better accomodation and service than equivelant travel lodges or premier inns. The staff are brilliant. They really excelled last week when they had a disaster regarding the electricity and hot water. They called me and had already arranged to book me into another local hotel, arranging for a cheaper rate ( altho it was a more expensive hotel and reserving a table for dinner for me, I could not have asked for better service after a 10 hour drive. The ONLY negative point I have and its probably just me but I really hate having to pay an extra £2.50 for some mixed veg with a meal I've already paid £12 or £15 for.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
26 January 2012
Dear Nountain
Thank you for your review, your comments will be passed on and i assure you they will be very well received.
Good news is, we are fully operational again and ready to welcome you when you stay next. It is good to read that you enjoy your stays with us and we deliver a good product alongside the high level of service.
Having spoken with the chef, we will be putting vegetables with the dishes that require them. Thank you for bringing that to my attention.
We look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC