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Hotel Oceanis – reviews, photos

3.0 of 5
Hersonissos, Crete 70014, Greece
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Hotel Oceanis
Hotel Oceanis
Hotel Oceanis
Hotel Oceanis
Hotel Oceanis
Hotel Oceanis
Ranked #67 of 166 hotels in Hersonissos
3.5 of 5 stars 66 Reviews
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66 reviews from our community

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Sheffield, Yorkshire
Contributor
11 reviews 11 reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“A bit isolated (as opposed to tranquil !)”
3 of 5 stars Reviewed 20 September 2011
3
people found this review helpful

Booked this late so got a good deal on half board, but I had my reservations about choosing it as they mostly seem to do all inclusive and the reviews were a bit mixed.

The building itself is OK, nice pool and pool bar. Always plenty of sunbeds and sunny places to put them, or as we prefer, plenty of shade provided by trees on a well watered lawn. Our room was a good size, as was our balcony, which was only overlooked by the balcony next door, so quite private. Fridge was extra (E10 per week for the key), as was air-con which we didn't bother with. Safety deposit boxes were also E10 per week, but he didn't tell me until after I'd handed over the cash that they weren't in the rooms, but behind reception - not very convenient ! Maid service was daily, so no problems there - we even got clean sheets midweek.

The location would be OK, being on a hill with sea views on two sides and no other hotels nearby, so we expected it to be reasonably quiet. Unfortunately there was NOTHING nearby. There HAD been two mini markets, but they have both shut down and the nearest place to buy anything was about half a mile away. No alternative bars nearby either - another half a mile walk, so all in all - a bit isolated. ( As an aside, I think it's a shame the way all-inclusive hotels seem to be killing off local bars and shops - don't you agree ?). After a couple of days exploring on foot we gave up and hired a car for the rest of the week.

As for expecting it to be quiet: our balcony overlooked the pool with sea views in the distance so all was well until the pool bar disco started up. It seemed to keep going whilst ever there was anyone sat drinking, so on a couple of nights it went on until the early hours, not helped by people of various nationalities getting increasingly out of their heads on "local all-inclusive drinks". There was no other entertainment available (which doesn't really bother us), so many reverted to drinking instead.

Food was OK and we never went hungry, but.....
.....whilst there was a good selection of main dishes for meat eaters (including several Greek offerings - which isn't always the case), my wife, who is vegetarian was not so impressed with her vegetarian option of spaghetti with tomato sauce; only on 2 of the 7 nights was there another option - a shame as there is no shortage of Greek vegetarian dishes.

Now for the service. Having read some of the reviews, I thought "it can't be that bad - can it!", but, with one exception, all the staff seemed as miserable as sin, especially Victor Meldrew's Greek uncle on reception! Normally the Greeks are so welcoming and this is one of the main reasons we love going to Greece, but there was only one waiter who had any spark of cheerfulness and hospitality in him - we came to the conclusion that he must be agency staff so hadn't been trained to be miserable !

We wouldn't recommend it unless you like to make your own (drunken) entertainment.

  • Stayed September 2011, travelled as a couple
    • 5 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rye, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“"GO & ENJOY"”
4 of 5 stars Reviewed 15 September 2011

Having read the review of MissyM73...."No need to be worried" I really can not add anymore as this is just what I intended to write!!!! No live band on my week...I suggest to visit the old village one evening for Greek dancing and food..a cab with George or Costas got from the most helpfull Reception desk was only 7 euros..I found half board fine as always so much food for breakfast and dinner.. also we brought large bottles of water for the fridge in our room (10 euros for the week) ..Spotless hotel...and good for the 3 star money ..if you want extra service just pay for 4 or 5 star.....We would def. use again..

Room Tip: IF you wish to sleep early best ask for a room away from the pool bar which can on odd nights be noi...
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  • Stayed September 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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Ask marisussex about Hotel Oceanis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester
1 review
4 helpful votes 4 helpful votes
“No need to be worried!!”
4 of 5 stars Reviewed 18 August 2011
4
people found this review helpful

WE arrived here very apprehensive after reading some of the reviews. We had a very nice relaxing stay here. The staff whom did at first seem slightly grumpy soon warmed to us as we made an effort with them. Towards the end of the week they greeted us in a friendly manner. There were a couple who remained straight faced. But they were always polite. The staff here work VERY hard, for I'm guessing not very much. Look at the greek economy. Drinks were always provided promptly.

The hotel is in a rural area so expect rural Greece. I liked the fact that it wasn't in a busy, noisy resort. Though you can easily get to Hersonissos on the free bus, and the beach wasnt too far away. Though coming back it is up hill. Or use the free bus. I would like to mention the bus driver whom very kindly stopped for other people coming/going en route, regardless if they were at The Oceanis or not.

AS for the hotel. It was absolutely spotless. Rooms were more than adequate with good air con. Sheets and towels were changed daily. Plenty of sun beds to go round. I can't believe somebody commented about the lack of parasols. You didn't need them with all the trees that could provide shade. Pool was well kept and clean.The food was amazing. All greek, even my fussy daughter found something everyday she really enjoyed. There is no entertainment at this hotel. This really didn't bother me as I find it all rather naff. Friday there was a live band, singing English classics and then Greek songs with some Greek dancing. It was great fun.

English are in the minority at this hotel. Only towards the end of our stay did I notice any Brits. I'm not arrogant enough to expect all Brits when I go abroad. The people that I spoke to of different nationalities were always pleasant.

We had a lovely relaxing time. Thank you Hotel Oceanis : )

Ps Look out for Stripy the cat (my daughter named him) at meal times.

  • Stayed August 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Northampton, United Kingdom
1 review
3 helpful votes 3 helpful votes
“Worst holiday ever”
1 of 5 stars Reviewed 8 July 2011
3
people found this review helpful

Trip: All incl. 28June-06July.
Arrival: Receptionist very rude, no hi/good evening/thanks etc. He said to us give me voucher.I asked what voucher.He said all inclusive.I though that he needs some proof that we've bought all incl. So showed him booking confirmation with my return flight confirmation(stapled together) and he started to ripping that off rather than taking a copy of it.When asked can you do a copy he just replied "I give you back morning"
Room:very small inland view, loads of spider webs everywhere,sticky/greasy hair dryer
Breakfast:Good food,good variety but some of the staff very rude, never smile, never say thanks etc.
Dinner:Good food,good variety, WATCH OUT though you have to wait to be served with drinks.In the morning you choose and pour drinks yourself. But for dinner and supper you have to wait to be served. I didn't know that and when I went for beer old man with the glasses(staff member)started shouting at me in Greek.So I went back to table and was waiting for another 10minutes before I was served. During that time the same guy was cleaning other tables and was waking past me many times and when asked where is my drink he didn't say anything.Another thing is you're served just once.Once you've drank your glass of wine/beer etc they won't come to you asking if you want more.And if you go inside and ask for more they look at you like they wanted you to leave.That hotel is also understaffed, during dinner there was none to serve drinks in the bar by the pool. Dinner is from 12.30-2 so for 1,5h there is no one who can serve you drinks in the bar.
The other day I wanted another glass of wine for me and my partner so I went inside with 2glasses and was waiting for someone to fill them in for me,but the staff member where walking here and there passing me all the time but they seemed to not notice me waiting to be serve,so I though I'm going to do it myself. But then the same old man with the glasses came from nowhere and told me that I can't do it myself(this time in English)so I said that I was waiting for so long and also that they don't ask if you want some more and he just turn his back, poured the drink and didn't say anything.
Surrounding:The hotel is in the middle of nowhere, around 20minutes from the beach, there are just fields, some broken cars,unopened supermarkets, rusty pipes etc.(see the photos I took)
Supper:again nothing bad to say good food,good variety they could do with some electric bug killer as there were flies everywhere
Pool:a bit stained but overall ok
Bar:Very poor choice(all inclusive)-beer,wine,ouzo,brandy(30%alc.),raki. The youngest barman was rude, when I came asking for drinks for me and my friends he said to me that I should tell him what I want at once(I didn't remember what 2of my friends asked me for so I was asking them to repeat )coz now he need to serve someone else.So I said that's not a problem that I have time so he said come one I don't have time.I heard from other guests that the same barman said to them when they ordered drinks that they have enough and they are disgusting.Also there was a group of English people who went to complain about cleanness/staff rudeness and receptionist grabbed a women by the wrist and started shouting that if they don't like then go and to leave their room in 10minutes.They logged official complain.Overall I wouldn't recommend that hotel to anyone,unless you just want to swim/sunbath and you don't mind rude staff.

Room Tip: Stay away from this hotel
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  • Stayed July 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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“Shame the staff spoil what could be aa enjoyable hotel”
2 of 5 stars Reviewed 13 March 2011
1
person found this review helpful

My partner and I visited Oceanis Hotel in June for 7 days all inclusive, and as long as we stayed away from the hotel we had a lovely time.
Nearly all staff (except one receptionist on night shift), were rude and insulting and made it very clear that they would prefer not to have guests and that you wouldn’t bother them. By the end of the week we were spending most of our time in Hersonissos just to stay away from their miserable faces! My partner and I used our manners from the minute we arrived and were still asked to use our manners by one of the receptionists!

'All Inclusive' at this hotel unfortunately does not mean all food available throughout the day. Breakfast served 7.30-9.30, lunch 12.30-2.30 and dinner 7.30-9.30, outside of these times the only food available is a dry half a sandwich, or an ice-cream that you have to pay 3 Euros for. I found the food fine and usually quite pleasant, lovely fresh salad and hot food too. Bread, brown and white available at every serving. My partner however found the food was too repetitive and there was not enough choice, so we ate out a few nights and found some great places to eat on the sea front in Hersonissos. The water machine is strictly available to fill small cups, NO BOTTLES, or you will be asked to 'read the sign properly'. The pool bar is usually left un-attended so be ready to serve yourself. Drinks included in the 'All Inclusive' include Raki, Wine, Beer, Ouzo and soft drinks. NO VODKA, NO WHISKEY, and these are served (when staff can be bothered) until 11pm, not a minute past. When we were refused a drink at 11pm we were told 'If you don’t like it, don’t come back'. During the day you will be given small soft plastic cups, and when asked for a normal glass the staff reply with ' Only if you bring it back '.
The room was basic and comfortable, however the smell of the drainage was a bit strong in the bathroom at times. Air con wasn’t available unless you paid 6 Euros a day, the fridge also needed paying for and a safety deposit box cost 10 Euros for a week. There was a TV in our double room.
The only entertainment we stuck around for was 'Greek Night', which consisted of 3 dancers standing together and clapping their hands for an hour or so, but we didn’t mind as we liked to go out into town.
A taxi to Hersonissos cost 8 Euros each way, but in the day there is a free hotel bus at 10am that brings you back at 12.45, there is also a second run later in the day.
One day there were two power cuts, one in the morning for around 3 hours and one in the evening, during which the water was also cut off for a few hours. When approaching the receptionist for an explanation she immediately became snappy and defensive and said there was nothing they could do so we should speak to our rep (which is fair enough, but our rep was also useless).
In conclusion, the area was beautiful, and when walking anywhere the scenery was fantastic. The staff were so rude, ignorant and generally dismissive of us, and actually all other English visitors we spoke to. My partner and I read bad reviews of Oceanis Hotel and staff after we had booked our holiday, and hoped they were not representative of the hotel anymore. Unfortunately this was not the case, and if we had not made the most of the area around us, our holiday would have been spoilt by the staff and the general lack of hospitality. It was definitely not what we expected of all inclusive, and will definitely go for a hotel with higher that 3 star rating as it will hopefully mean that 'All Inclusive' with ACTUALLY BE 'All Inclusive.
If you can avoid this hotel do, but Hersonissos is a lovely place to visit.

  • Stayed June 2010, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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Additional Information about Hotel Oceanis

  • Oceanis Hotel Hersonissos
Address: Hersonissos, Crete 70014, Greece
Price range (per night):* INR2,852 - 5,033

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